SHARAN KAUR

**** ** ***** *******

Miramar, Florida - 33029

Phone: 954-***-**** (C)

ac06w3@r.postjobfree.com

Status: US Citizen

KEYWORD SUMMARY

Over 10+ years experience. Skilled in black box testing of web/mobile software (Android/iPhone)

Experience in software development at all stages such as: Functional, Integration, System, Regression, User Acceptance, GUI development and Performance testing

Experienced in manufacturing, healthcare, social media and business consulting

Experienced speaker and presenter to senior management, customers, dealers and team members

Caterpillar Inc Certified 6 Sigma Green Belt

Strong networking, excellent people skills, 'go getter' ability and a great team player

Active participant in heart walks, fundraising & charitable events to help the society

TECHNICAL SKILLS:

Operating System (OS): Windows XP Professional, AS400, Android, Unix, iOS, Windows 8, Windows

7, Windows Vista, Linux, Unix

Software Testing Tools: Elementool, BugZilla, Remedy, TFS (Team Foundation Server), Rally, Snagit

Editor, Jira Atlassian

Browsers & Databases: Internet Explorer, Firefox, Chrome, Safari, Opera, Airwatch (ipad), Oracle, MS SQL Server, Visual Studio2010 -2014, MS Access, Crystal Reports,

MS Access, Swagger

Tools/Methodologies: Agile, Waterfall, MS Outlook, Snagit, Jing, Circuit Vison (CV), Microsoft

Dynamics CRM

Mobile: Android, iOS (Apple)

Language: HTML, SQL, PL/SQL, Java, Javascript, C++, ASP.NET, PHP

PROFESSIONAL EXPERIENCE:

03/2016 – Present Sr. UAT (User Acceptance Testing) Analyst, Fibernet Direct, Miami, FL

Facilitating UAT (User Acceptance Testing) with business users. Involved in CRM 2016 Upgrade which helps maintain data integrity, and allows for workflow automation within, and between, various sub-processes. Creating, Assigning, Resolving, Closing cases (Trouble, Major Incident) using FieldOne Sky Services in CRM 2016. Creating and Scheduling Work Orders using Schedule Board in CRM. Tested DDoS (Distributed Denial of Service) for Trouble Cases. Reported 200 + defects via Jira Atlassian. Testing bulk upload of MIR (Major Incident) cases for storm using Alarms and Cell Site. Coordinating testing with NOC (Network Operating Centre) users. Tested Wireless Attachments tracker in CRM. Creating Opportunities and Quotes using Sales in CRM 2016. Rebranding of Communication Templates for the marketing department. Generation of Service Delivery templates onto Customer Care portal. Coordinating test specifications with offshore QA team. Facilitating migration efforts for Crowne Castle.

03/2015 - 12/2015 Sr. Software Quality Analyst, ADP Incorporated (contract), Miami, FL

As the only sole QA in the entire IT group, taking the lead in understanding current processes and procedures, identifying gaps and putting in place more robust processes based on gap analysis. Working on several projects with the main projects as highlighted below -

Project 1:

Ben Recon (Billing & Eligibility) - Responsible for preparation of monthly financial summary reports /eligibility files / premiums, handling enrollment for both EV4 (Enterprise Version 4) and WFN (work force now) clients. Auditing eligibility files. Billing import for clients which include Total Summary, Summary by area, Summary by file, WSE Headcount and the previous month comparison for various providers. Reported up to 150+ defects using Rally

Project 2:

Helping manage BOB platform (Book of Business) - mobile / web based. The HRBP (Human Resources Business Partner) will be able to drill down to specific pay groups. BOB provides the HRBP the opportunity to review the lifecycle of each client. Module includes 'Needs Analysis', 'Service Plans' and 'Activity Management' for each client. Tested creating new activities for various pay groups. Reported 275+ defects thus far using Rally bug tracking system

Project 3:

FMLA (Family Leave of Absence) - Tammy

Tested Leave Management system that allows leave reps to safely track and communicate with clients and their employees along the course of an employee’s leave of absence using Federal and state eligibility checks. Reported 80+ defects thus far using internal Bug tracking system

TotalSolutions for Open Enrollment (OE) - mobile / web based. Tested creating new Solutions, Plans, and Contributions for open enrollment. Reported 200+ defects using Rally bug tracking system, created (WSE Kits) worksite employee kits for enrollment

Already created standards for Rally bug tracking system for User stories and defects which is being instituted in the entire IT team

Taking the lead in setting up Daily Standup meetings and Sprint Planning meetings

HR Workbench - Helping maintain support cases in production, interacting with HRBP'(Human Resources Business Partner's) s to resolve issues. Maintaining Clarify system in order to close cases in production.

06/2013 – 01/2015 Sr. Software Quality Analyst, Solstice Benefits, Miami, FL

Testing web application developed for the Obama care Healthcare "Marketplace" which includes three portals Broker Enrollment, Broker Admin and Group Subscriber Enrollment to allow its members to select among a wide variety of plans and options using Agile Methodology

Involved in Sprint Planning, Sprint Reviews, Daily Standup, Sprint Retrospective

Analyzed requirements to perform tests and created 1000+ test cases, created Standards for QA

Performed exploratory, regression, usability and functional testing across different software builds within the Sprint

Identify over 1500+ software failures, reporting them via TFS (Team Foundation Server) and make reproducible

Communicate with developers to clarify defects and defect fixes

Executing content validation to ensure all the assets (videos, subtitles, images etc.) are present and accurate on the platform

Ensured full coverage of functional testing through development and UAT, created UAT Sign-off

Organized UAT meetings for business stake holders in order for the product to be ready for production, worked with stakeholders to determine defect priority

Assisting in coordination and monitoring of UAT testers to ensure test plans are executed

Tested application in Android and iPhone (Linux and Unix operating system) for Quick Quote Tool

Clarifying all requirements to ensure each development cycle begins successfully and to minimize intra-cycle impediments

Involved in retrospective Sprint meetings with Scrum Master, developers, business analysts, following each development cycle (Sprint - Agile methodology) to refine its productivity

07/2008 - 05/2013 Lead Software QA Tester, Los Altos Software Testing House, Inc., CA

Project 1:

Tested application in Nextgen for MFM (Maternal Fetal Medicine)

Created test scripts, identified failures and reported defects via Remedy tracking system

Generated reports using crystal reports for meaningful use which required to meet the standards based on government practices - Core, Menu and Quality levels

Project 2:

Tested mobile/web application developed for parents to monitor their children whereabouts

Created 300+ test cases based on business requirements and technical specifications for Android and iPhone

Performed usability, GUI, functional and regression testing

Identified software failures and reported them via Bugzilla

Participated in regular QA team meetings to discuss testing process and resolve issues

Tested the WEB GUI component of the system for usability, GUI, navigation, performance

Project 3:

Provided functionality, regression, release acceptance, performance, integration, GUI, usability testing of cloud based interactive video editor application (similar to YouTube)

Reviewed Functional Specification to develop over 200+ detailed test cases

Tested integration of the application with Facebook

Executed test cases in QA Environment under Windows XP and Windows 7

Executed cross-browser and cross-platform tests. Verified defects fixed in new releases

Utilized Bugzilla for reporting software defects and for monitoring their resolution status

Participated in QA Team meetings and regular discussions on new features, worked collaboratively with development team within Agile/scrum environment

03/2002 – 06/2005 Product Specialist, Agency Employee to Caterpillar, Inc.

Worked with Hydraulic Information System(HIS) database, which contained Parts Information related to hydraulic parts products for dealers use

This also involved communicating with several dealerships and fixing defects/errors in HIS system. About 1200 drawings were updated using EDS (Engineering Data System)

Developed standardized process and template for Hydraulic Business Reviews for Caterpillar dealers worldwide

Greenbelt on 6 Sigma Nexus Gear Pump. This project defined customer requirements for a new supplier selection for NEXUS gear pump groups and parts

Was responsible to update and manage the database including reviewing weekly grief reports

EDUCATION / CERTIFICATION

Certified 6 Sigma Green Belt - Caterpillar Inc.

Diploma in Computing Applications

Bachelor’s degree in Economics

Associates degree in Computer Applications

Advanced courses in Visual Basic / MS Access / Microsoft Networking / Web Design (Bradley Univ)

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