Customer Service Technical Support
Resume:
Denise Michell’e Coleman
*** * **** **, *** Boston, NH 03070
************@*******.***
mailto:************@*****.***
Targeting Technical Support Positions
ITT Technical Institute graduate offering a strong background in IT, with excellent customer service. Consistently recognized for technical troubleshooting skills used to resolve technical issues. Quickly learn and master new technology; self-directed settings; and proficient in various systems.
Education
ITT Technical Institute, Earth City, MO June 2011
Associates of Applied Science in Computer Information Systems program
●Cumulative GPA: 3.0
Alexandria Technology Group(DSCI Incorporated) June 2017-Present
Service Delivery Specailist
Configuring and supporting IP routing, layer 2 switching, network security and VoIP as well as processing the appropriate orders with carriers.
diagnose and logically troubleshoot technical problems and should be able to communicate technical information to non-technical personnel. This position requires strong documentation and communication skills.
Work Experience
Confluence Prep Academy April 2014-May 2017
User Support Technician
●Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more. Providing remote access to specific cafes with assist for the POS, Terminals of PCs
●Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
Panera Headquarters December 2013-February 2014(Contract)
Help Desk Analyst(Contracted at Modis)
●Generating tickets based on needs of the café and escalating to Level 2 Analyst
●Providing remote access to specific cafes with assist for the POS, Terminals of PCs
Elsevier May 2013-October 2013(Contract)
Online Technical Support (Contracted at Modis)
●Assisting customers with navigation on the Evolve website for online courses
●Helping customers register for eBooks and courses with basic troubleshooting and or remote access to the students/ instructors computer
Client Services Inc., St. Charles, MO November 2012- May 2013
Client Services Rep
●Assist customers with orders from the Figi’s Catalog on a year round basis
●Allow customers to make payments on their accounts and make changes to orders
The Home Depot, St. Louis, MO January 2012- May 2013
Cashier
●Provide customer service to customers that shop for household merchandise
●Assisting customers with contract deals and selling credit services
Harbor Freight Tools, Crestwood, MO August 2010 – October 2011
Clerk
●Provide customer service to customers that shop at the store for tools, drills, shop press and floor jacks
●Selling ESP warranties and ITC memberships
Customer Direct, Chesterfield, MO March 2010 - July 2010
Help Desk Support
●Complete Help Desk training that will helped me grow and preserve your knowledge Customer Service
●Politely respond to the customer's problem and convey a resolution either by resolving it at first contact
Today’s Office Professionals, Clayton, MO January 2010 – March 2010 (Contract)
Representative (Contracted at Talx Corporation)
●Providing tax information to clients per verifying documented information
●Assisting clients with information on how to print, view and download tax information
Convergys, Hazelwood, MO January 2009 – January 2010
Technical Support
●Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
●Configuration of client's equipment to connect to the Internet via modem
Target, Bridgeton, MO September 2008 - January 2009
Sales Floor Team Lead
●Ensure that the department is set for customers to shop and keep in stock, including that planograms
●Keep up with sales and assist executives and store managers with other task throughout the store
MCCS, Bridgeton, MO October 2007 - September 2008
Credit Representative
●Credit Granting department that is in charge of adjusting, declining or approving credit sales
●Trained in customer service calls that assist with the customer service, including applied payments
Target, Bridgeton, MO January 1996 - April 2008
Photo Lab Specialist, May 2005-April 2008
●Being in charge of the entire photo lab dealing with chemicals, film and orders offline and inventory
●Supervised at least 3-5 people, while guiding them steps on settings, aperture, shutter speed,etc
Electronic Specialist, January 2004 - April 2005
●Specialist of electronic items such as videogames, camcorders, digital cameras, DVDs and IPods
●Knowledge of the latest electronics and keeping up with inventory for the department
Guest Service Team Lead, April 2006 - July 2006
●Provided coverage of the check lanes, customer service and any issues about customer’s complaints
●Assisted customers with over charges, prices checks, debit charges, credit cards and check
Backroom Stocker, January 1996 - January 2004
●Worked in the backroom as a stocker making sure the sales floor was filled with items
●Assisted with keeping the sales floor stocked on a daily basis
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