Technical Support Software Engineer

Hal Director

**** *. ****** ** *** **** Chandler, AZ 85286

480-***-**** *********@*******.***

Summary of Qualifications

Software Developer / Level III Technical Support / System Programmer with over 17 years experience with internationally known software companies. Background includes extensive customer IT problem solving, disaster recovery planning, training, and mainframe applications. z/OS Assembler programming, Windows programming in C#, C++ and Java

Technical Skills

Visual C# Java .NET Visual C++ Windows Microsoft SQL

z/OS z/OS Assembler REXX CLIST OS/390

CICS IPCS IMS OMEGAMON/IMS

Professional Experience

Bank of America Chandler, AZ 2010 - 2017

System Engineer

Supported various applications for the Home Loan division. This involved resolving job failures and determining the root cause of the failure.

Maintain and run CA Workload Automation (AutoSys) jobs and resolve job failures.

Maintain and run IBM InfoSphere jobs and resolve job failures.

Maintain IBM Change Data Capture (CDC) subscriptions and perform monthly release changes.

Perform problem resolution for locks and slow response time to identify the transaction(s) causing the issue.

Wrote several Windows programs using C#/.NET and Java to automate repetitive tasks:

oReduce the time required to produce a monthly CDC usage report from 2 -3 hours manually to 5 minutes using my C#/Java program.

oWrote several Java programs to gather CDC subscription information to assist in problem resolution.

oWrote C#/.NET program to extract data from an MS SQL database to determine when specific tables became available after a job failure and alert our so the failing jobs can be restarted. This eliminated the need to constantly query the SQL database manually.

IBM Phoenix, AZ 2004 - 2008

Software Engineer

Authored design documents and wrote new code for OMEGAMON XE for IMS for z/OS. Resolved customer Problem Management Records (PMRs).

Authored redesign document and wrote code for TRF Batch Control Region CPU overhead.

Authored design document and wrote code for new database locks held and lock conflicts function.

Worked on TRF Batch Metrics enhancement.

Participated in the OMEGAMON Health Check project by testing product and writing code fixes for defects found.

Participated in the definition and testing of customer related scenarios and also as a member of the code review board.

Resolved customer PMRs by analyzing dumps using IPCS, code debugging and creating fixes.

Wrote new code in C/C++ and maintained existing C/C++ code

Softek Storage Solutions Woodland Hills, CA 2000 – 2004

(Formerly Fujitsu Software, Amdahl)

Senior Software Engineer

Maintained, developed and provided technical support for a mainframe disaster recovery product and its Windows based GUI interface (written in Visual C Provided technical support for a storage manager product. Assisted with critical customer site problems.

Wrote several PC and mainframe tools using Microsoft Visual C++, Assembler and REXX which increased productivity by over 30%.

Researched and resolved customer problems requiring strong knowledge of product internals.

Read dumps using IPCS, and made corresponding source code changes.

Developed, implemented and documented automation tools to increase productivity for the support and development groups reducing time required to create PTFs by 50%.

Designed and added new functions and diagnostics to the disaster recovery product which reduced time required to locate software bugs.

Provided consultation and guidance for four junior technicians.

Sterling Software Woodland Hills, CA 1999 – 2000

Senior Software Engineer

Designed and wrote free form language parser for Vision:Builder product in ‘C’ making product much easier to use.

Extended the current Advanced Syntax Language to include new language statements which enhanced functionality.

Customized IBM MQSeries software.

E d u c a t i o n

AS, Electronics Los Angeles Valley College Van Nuys, CA

Computer Programming (Graduated in the Top 5%) Control Data Institute Van Nuys, CA

Professional Development

UCLA Extension and company sponsored courses

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