Customer Service Representative
Resume:
WHITNEY R. RENDER. Cell: 727-***-****
Tampa, FL Email:*************@*****.***
Summary of Qualifications
Knowledge and abilities in written communication
A patient listener who fully focuses on speakers and understands a variety of accents.
Organized and detail-oriented; knack for understanding procedures and logistics.
Strong skills in time management, prioritizing tasks, and meeting deadlines.
Employment History
Customer Service Representative
11/2016-CURRENT CONVERGYS Tampa,FL
• Ensure service delivered to customers,while meeting contractual Key Performance Indicator
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Receptionist/Telephone
08/2008 - 11/2014
Powell's A/C Repair
Tampa, FL
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Schedule appointments and maintain and update appointment calendars.
Hear and resolve complaints from customers or the public.
File and maintain records.
Education History
Gary Adult High School Tampa Fl. Diploma 2007
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