Post Job Free
Sign in

Manager Customer Service

Location:
Powhatan, VA, 23139
Posted:
July 07, 2017

Contact this candidate

Resume:

RONALD F. PEARSALL Jr.

**** ********* ******* **, ********, VA 23139 804-***-**** **************@*****.***

SUMMARY OF QUALIFICATIONS

25+ Years Trucking and Transportation Industry Experience

Warehouse, Logistics, and Transportation Management

Vehicle Maintenance and Motor Vehicle Auditing

Employee Management: Drivers, Dispatchers, Clerks

P&L and Budget Responsibility

DOT, OSHA, TSA, and HAZMAT Compliance

Safety Regulations and Auditing

North American Distribution Experience

EDUCATION

Bachelor of Arts Degree Rowan University, Glassboro, NJ

Certified Contract Auditor for their New Entry Audit Program FMCSA of the USDOT

Certified Accident Investigator National Association of Safety Professionals

30 Hour Certification OSHA Academy

CLASS A, B & C CERTIFICATION State of Tennessee Division of Underground Storage

PROFESSIONAL EXPERIENCE

ESTES EXPRESS LINES, RICHMOND, VA 06/15-04/17

SENIOR MANAGER

Responsible for the dedicated truckload division for distribution centers nationwide including P&L with four District Managers reporting to me.

Responsible for all freight contracts including Advance Auto Parts, HH Gregg, Euramax, Car Quest, Paccar and Amazon.

Coordinated set up of all new agents and contractors and negotiations of rates.

Responsible for all start-ups including facilities, equipment and personnel.

SCARBOROUGH FREIGHT AND TRANSPORT SYSTEMS, INC., RICHMOND, VA 11/2014-03/15

Regional Terminal Manager

Responsible for the start-up for 8 terminals which included staffing, facilities, shop set up.

Responsible for all freight contracts including accounts for JB Hunt, Werner Enterprises and all national accounts.

Oversaw selection of all operation systems including Fleetmatics for GPS/E-Logs/E-DVIRs and all maintenance records plus the setup of the Draynet for all dispatch and capturing of all miles for payroll and accounts Receivables.

Interviewed all personnel including Safety Director, Maintenance Director and all support staff.

JAMES RIVER TRANSPORTATION, Richmond, VA 09/2010-11/2014.

Director of Maintenance

Responsible for the company’s three locations (Richmond, Williamsburg and Norfolk) which included a garage/shop and maintenance of all three buildings including town cars, flexes, mini coaches, and full-size motor coaches.

Managed a team of 6 full-time mechanics with responsibility of $500,000 (payroll), $350,000 (inventory), and $250,000 (building maintenance).

Oversaw all the maintenance of the equipment, facilities, and building including utilization of an RTA tracking system.

D.O.D. audits/inspections and OSHA standards/compliance.

VIRGINIA STATE POLICE, Richmond, VA 11/2007-01/2011

Motor Carrier Safety Auditor and Inspector Worked Concurrently

Trained and certified by the Federal Motor Carrier Safety Administration for the United States Department of Transportation as a Safety Auditor for the new entrant safety program and Commercial Motor Vehicle inspector.

Performed audits on companies applying for new DOT numbers as part of the “New Entrant Safety Audit” program.

Auditing of DOT compliance including driver qualification files, vehicle files, logs, time sheets, and insurance coverage.

Inspected commercial vehicles from 10,001 gross weight rate and up.

CONSOLIDATED SAFETY SERVICES, Fairfax, VA 10/2005-10/2007

Transportation Safety and Services Specialist

Trained and certified by the Federal Motor Carrier Safety Administration for the United States Department of Transportation as a Safety Auditor for the new entrant safety program and Commercial Motor Vehicle inspector.

Responsible for audits throughout Virginia, Maryland and the District of Columbia and occasionally traveling nationwide for audits and inspections which mainly included larger commercial vehicles.

RUSSELL REID COMPANY, Deptford, NJ 04/2004-09/2005

Assistant Branch Manager

Reported directly to the Branch Manager and the Vice President of Operations, responsible for a staff which included 4 dispatchers, 4 clerks, a garage foreman and 6 mechanics.

Managed Payroll, Full P&L for the Terminal, inventory control and customer service.

Worked with corporate project managers, sales force, fleet manager, safety staff and human resources department.

Responsible for entire terminal operations including maintenance, customer service, and budgeting.

SUPERVALU/RICHFOOD, Richmond, VA 06/2000-04/2003

Superintendent/Manager of Dispatch Operations

Managed daily dispatch/delivery operations in coordination with two warehouses and dairy facility in the Richmond area.

Responsibilities included working with a driver pool consisting of approximately 225 Teamsters approximately 20 contract carriers and an office staff consisting of 6 dispatchers, 2 supervisors and 6 clerks.

Oversight included two warehouses and dairy warehouse totalling over 120 doors and 1MM+ square feet of warehouse space.

Involved in the P&L planning and setting the budgets as part of the transportation and management team.

Assured that all temperatures of the trailers were regulated properly based on the type of load.

BASS TRANSPORTATION, Flemington, NJ 01/1998-06/2000

Operations Manager

Manager over dispatch handling a total of 72 company drivers and owner-operators in a dry bulk and dry van operation which included plastics, polymers and resins.

Managed all operations out of a single location with distribution across the Continental United States and Canada.

TRUC-WAY, Edison, NJ 01/1995-12/1997

Terminal Manager

Supervised a team of 6 dispatcher, 3 warehouse supervisors, 15 drivers, and 20-25 warehouse workers.

Managed all truckload and LTL warehouse operations including consolidation and distribution for several customers.

Ran three individual sites consisting of over 70 doors and 500K+ square feet of warehouse space.

Oversaw P&L and operating budget of $500,000 including all safety, sales coordination and terminal functions.

ROADWAY GLOBAL AIR, Newark, NJ 08/1994-12/1995

Operations Manager

Project Manager of the Air Logistic Operation responsible for coordinator staff, the vendor pool and all outside freight agents.

Oversaw the handling of approximately 150 shipments per day out of the Newark operation and approximately 500 shipments a day through the Newark hub every night.

Responsible for the pick-up and delivery operation and the Newark hub feeding the two break bulk operations including management of 3 supervisors, 10 drivers, and 15 warehouse and airport loaders/unloaders.

Negotiated rates with the airlines, long haul trucking companies in addition to the local vendors, managed the contractor pool and maintenance of the facility and all equipment.

Responsibilities included P&L, coordination of the sales department on all sales calls and customer outings.

Created the international department in the facility to work with international offices in handling all international shipments.

SKYWAY FREIGHT SYSTEMS, Carteret, NJ 09/1991-08/1994

Facility/Logistics Manager

Project Manager of the third party logistics operation of Hewlett Packard for Skyway in Rockaway, NJ for the operation of their distribution center and the routing of all the Hewlett Packard printers and laser jets on the Eastern United States.

Responsible for the coordination of Skyway’s logistic team consisting of approximately 20 people in addition to Hewlett Packard’s 35 man team.

Responsibilities also included all rate negotiations (airline, long haul truckers and local agents), long haul distribution and Hewlett Packard’s local distribution of freight for the Middle Atlantic region.

New Jersey state Safety Manager consisting of 3 facilities.

PRESTON TRUCKING COMPANY, Mercerville, NJ 01/1986-09/1991

Coordinator

Coordinated inbound, outbound, dispatch and break bulk shifts.

Trained and worked with salesmen in several locations.

Worked as a coordinator in Preston’s consolidation center (Quality Consolidation) located in South Kearny, which included consolidations for AT&T and Service Merchandise.

ACTIVITIES AND ASSOCIATIONS

Member of National Association of Safety Professionals

Member of The American Society of Safety Engineers

Church of the Epiphany Education Ministry

Knights of Columbus (Past Grand Knight and Former District Deputy)

Member of Fraternal and Benevolent Order of Elks

Member Tau Kappa Epsilon International Fraternity

Member Ancient Order of Hibernians

PROFESSIONAL REFERENCES

Available Upon Request



Contact this candidate