Customer Service Data Entry

DENISE C. JOHNSON

***** ******* **** **. #** • Germantown, MD 20874 • CP 301-***-**** Email: *********@*****.***

SUMMARY OF QUALIFICATIONS:

• Understands the importance of providing quality service

• Self-motivated with a stringent work ethic

• Skilled in analyzing problems, multi-tasking and implementing solutions

• Positive and productive working relationships with co-workers SKILLS:

• Entering Sensitive Data

• General/Clerical/Office Procedures

• Microsoft Word/Microsoft Access/Excel

• Customer Service

PROFESSIONAL EXPERIENCE:

6/12 – Present AmerisourceBergen – Rockville, Maryland

• Specialist I, Program Support

• Data Entry/Maintain Representative Tracking Log

9/06 – 5/10 Westat – Rockville, Maryland

• Medical Data Collections Specialist

• Customer Service

• Abstracting/Transferring Medical Records

• Monitoring phone calls for correct information

• Telephone Interviewer (CATI Program)

6/04 – 3/06 Adventist Rehabilitation/Outpatient

Rockville, Maryland

• Data Entry Specialist

• Billing Preparer/Coding

• Patient Appointment Scheduler

• Insurance Verification Specialist

• Patient Charts/Filing/Inventory Clerk

SUPPLEMENT INFORMATION: Typing 50-60 WPM, Reliable and Professional EDUCATION: Ashworth University (Online) – Norcross, GA (2008)

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