Customer Service Microsoft Office
Resume:
Dorionne Dorns
Middletown, OH 45044 ********@*****.***
Education
Lincoln College of Technology (formerly Southwestern College), Franklin, OH
Phlebotomy Certificate August 12, 2011
Skills/strengths
•Skilled in Phlebotomy procedures
•Highly organized and proficient at performing administrative duties including filing, faxing, recordkeeping and document creation
•Knowledgeable in current Medical Terminology
•Competent user of Windows XP, Microsoft Office (Word, Access, Excel, PowerPoint), and Desktop Publishing/PageMaker
•Goal oriented and professional, able to contribute to a team effort effectively
General Experience
UC Health, Cincinnati, OH September 2014- Present
Tech Associate
Perform venipunctures as ordered
Prepare specimens for transit to UC Core Lab and other reference laboratories
Perform Order Entry using Horizon Labs
Answer phones in a courteous and professional manner
Point of Care testing using iSTAT1 analyzer,Hemocue Hb201,QBC Star centrifugal hematology system and Stago STA Compact coagulation analyzer
Blood Bank (receiving and issuing)
Run daily reports
Maintenance on analyzers (QC- Quality Controls)
Label and deliver specimens to lab for timely processing
Kept lab and stock room stocked and clean
BioLife Plasma Service, Middletown, OH January - September 2014
PCT
Donor Screening
Receptionist
Sets
Disconnects
CompuNet PCS, Middletown, OH July – August 2011
Phlebotomy extern
Performed blood draws for lab tests according to physician orders
Kept procedure rooms stocked and cleaned
Copied patient orders and insurance cards for file
Wendy's, Middletown, OH 11/2008- Present
Customer Service/Cashier
•Prepared customer order within company time limits
•Successfully completed drive thru orders under 105 seconds
•Completed register transactions under 52 seconds
Kmart, Middletown, OH 6/2007-8/2008, 8/2003-9/2004
Customer Service
•Service Desk- Processed customer exchanges and returns, resolved customer complaints and directed cashiers as necessary
•Cashier- Accurately completed customer transactions
•Cash Office- Kept accurate cash totals for all departments and processed daily deposits
Kohl's Warehouse, Monroe, OH 8/2006-12/2006
Customer Service
•Select items to fulfill Internet orders based on order form
•Packaged completed orders for shipment
Dakota Watch Company, Middletown, OH 8/2005-8/2006
Customer Service
•Assessed watch damage and made repairs as needed
•Resolved customer complaints and issues as needed, while adhering to company policy and procedures
Taft Elementary School, Middletown, OH 8/2004-8/2005
Secretary Aide
•Answered all incoming calls, assessed the caller’s needs and resolved or transferred call
•Entered daily attendance into school database
•Maintained accurate and organized student files
•Performed additional administrative duties as needed
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