Dorionne Dorns

*** **** *** 513-***-****

Middletown, OH 45044 ac06gn@r.postjobfree.com

Education

Lincoln College of Technology (formerly Southwestern College), Franklin, OH

Phlebotomy Certificate August 12, 2011

Skills/strengths

•Skilled in Phlebotomy procedures

•Highly organized and proficient at performing administrative duties including filing, faxing, recordkeeping and document creation

•Knowledgeable in current Medical Terminology

•Competent user of Windows XP, Microsoft Office (Word, Access, Excel, PowerPoint), and Desktop Publishing/PageMaker

•Goal oriented and professional, able to contribute to a team effort effectively

General Experience

UC Health, Cincinnati, OH September 2014- Present

Tech Associate

Perform venipunctures as ordered

Prepare specimens for transit to UC Core Lab and other reference laboratories

Perform Order Entry using Horizon Labs

Answer phones in a courteous and professional manner

Point of Care testing using iSTAT1 analyzer,Hemocue Hb201,QBC Star centrifugal hematology system and Stago STA Compact coagulation analyzer

Blood Bank (receiving and issuing)

Run daily reports

Maintenance on analyzers (QC- Quality Controls)

Label and deliver specimens to lab for timely processing

Kept lab and stock room stocked and clean

BioLife Plasma Service, Middletown, OH January - September 2014

PCT

Donor Screening

Receptionist

Sets

Disconnects

CompuNet PCS, Middletown, OH July – August 2011

Phlebotomy extern

Performed blood draws for lab tests according to physician orders

Kept procedure rooms stocked and cleaned

Copied patient orders and insurance cards for file

Wendy's, Middletown, OH 11/2008- Present

Customer Service/Cashier

•Prepared customer order within company time limits

•Successfully completed drive thru orders under 105 seconds

•Completed register transactions under 52 seconds

Kmart, Middletown, OH 6/2007-8/2008, 8/2003-9/2004

Customer Service

•Service Desk- Processed customer exchanges and returns, resolved customer complaints and directed cashiers as necessary

•Cashier- Accurately completed customer transactions

•Cash Office- Kept accurate cash totals for all departments and processed daily deposits

Kohl's Warehouse, Monroe, OH 8/2006-12/2006

Customer Service

•Select items to fulfill Internet orders based on order form

•Packaged completed orders for shipment

Dakota Watch Company, Middletown, OH 8/2005-8/2006

Customer Service

•Assessed watch damage and made repairs as needed

•Resolved customer complaints and issues as needed, while adhering to company policy and procedures

Taft Elementary School, Middletown, OH 8/2004-8/2005

Secretary Aide

•Answered all incoming calls, assessed the caller’s needs and resolved or transferred call

•Entered daily attendance into school database

•Maintained accurate and organized student files

•Performed additional administrative duties as needed

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