Active Directory Technical Support

EDCEL D. DIMAIWAT

***** **** ****, **********, ** 33414 H: 561-***-**** C: 561-***-**** ac06dz@r.postjobfree.com

PROFESSIONAL PROFILE

Accomplished Computer Technician with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.

QUALIFICATIONS

Over 20 years of communications and workstation experience

Adept at defining customer requirements and meeting their needs

Knowledge, training, and practical experience with workstations and network systems

MS OS 98, XP, Win 2k3 server, Win 7, Active Directory, DHCP, DNS, TCP/IP, Citrix, MS Office 2010, Outlook 2010, Fiber Optics Tech, Telephone/ Lan installer

CompTIA Security+, MCP, fiber optic splicing, wire schematics, telephone install, cable install, Cat 5, server and switch installation.

Highest Asset Accountability = $900,000

Highest Monthly Operating Budget Administered = $25,000

CERTIFICATIONS

CompTIA Security+…Microsoft Certified Professional (MCP)

CLEARANCE

Inactive Secret (Clearable)

RELEVANT EXPERIENCE

Delivered 100% rate of customer satisfaction consistently.

Oversaw a decrease in average daily Help Desk tickets by 20%

Automated repeatable tasks where possible to increase efficiency.

Able to effectively solve problems in time constraints by using my instincts.

Inspired fellow employees resulting in performance optimization.

Overhauled and enhanced initial set up of new business locations.

Delivered results consistently.

Excellent organization and problem solving skills able to work comfortably independently and in teams.

Crisis Management.

Organizational Leadership.

Multi-Site Operations.

Decision-Making.

DIMAIWAT PAGE 2

EXPERIENCE

11/2016 to Current MIS Support Specialist

Children’s Home Society

Provide initial set up and technical support for the network systems and 1000+ workstations and laptops

Maintain and support Foster agency offices between Miami to Vero Beach.

Work locally and remotely.

Experience working with Exchange and Active Directory.

Administer and Maintain Window Server 2012

Purchase and inventory new and old equipment ready for recycle.

Maintain use of TrackIt to triage and oversee any issues that are pending.

10/2012 to 11/2016 Technical Support Specialist

Community Education Partners

Provide initial set up and technical support for the network systems and 750+ workstations and laptops in three Charter High Schools owned and ran by Community Education Partners.

Actively maintain and administer network accounts in Active Directory.

Actively maintain thin clients in the WYSE system and allow thin clients to join the network with the proper images.

Actively maintain the use of the Sysaid ticketing system to manage problem issues from three schools.

Purchase inventory and equipment.

Work locally and remotely.

08/2012 to 10/2012 Helpdesk Administrator (Temporary)

Jupiter Medical Center

Provided technical support for hospital staff.

Provided set up and upgrade of computers at the mobile nursing stations.

Actively maintained and supported thirty mobile nursing stations.

Provided administrative support for Active Directory and Exchange Servers.

01/2012 to 07/2012 HP Contractor, Technical Support (Temporary)

Advanced Customer Service Representative

Andrews Air Force Base/Naval Air Facility Washington

Provided administrative system support to the secured and unsecured networks.

Traveled to Naval Reserve Drills to provide System Administration and Computer support for users, workstations, printers, and fax machines.

Helped the enlisted IT helpdesk with logical moves within domains and cross domains.

Provided Common Access Card updates and unlocked user accounts.

Troubleshoot and replaced hardware in desktop and/or laptops.

DIMAIWAT PAGE 3

Imaged workstations and laptops.

Escalated any issues to higher which included switched, routers, and ISP.

Dell Certified for Desktops and Notebooks.

11/2011 to 01/2012 Computer Systems Specialist (Temporary)

Edery Technology

Provided network support for local business accounts on site and remotely using logmein.com or join.me.

Used MS backup or Acronis providing daily, weekly, and monthly backup of servers and workstations; used Acronis or Ghost to image or reimage workstations.

Provided support on location to diagnose and remedy problem issues with network or workstations; provided support to Norfolk Sheraton Hotel intranet diagnosing problems with the switch, router, ISP, AD, computers, and local workstations.

Tracked and cataloged all trouble tickets using in-house tracking system; tracked trouble tickets from beginning to end notifying user when ticket has been completed; Ordered requests for hardware or software to complete and remedy the workstations.

Installed and set up LAN drops, pulled cables, terminated at drops, terminated at box.

Tracked Cat 5 connections and made sure that connections were in working order at the port and at the switch box.

05/2008 to 08/2011 Network Support Specialist

SBA Network Service, Inc.

Diagnosed workstation hardware problems, imaging, Active Directory, workstation/ printer preventative maintenance, anti-virus software, mobile phone/device support, and VPN.

Maintained proficiency in using and supporting Windows 98, Windows 2000, Windows XP, Windows 7, MS Office Suite 2007/2010, and Internet Explorer 9 Maintained and updated IT configurations of different offices, provided onsite support, updated management of any open issues, maintained and updated all logs to include workstation, printers, copiers, monitors, fax machines, and switches to the HEAT tracking system Participated with call rotations, provided additional services support on weekends, communicated with network administrators.

10/2007 to 05/2008 System Administrator II

Dayjet Corporation (Business went Bankrupt)

Diagnosed workstation hardware problems, imaging, Active Directory, workstation/ printer preventative maintenance, anti-virus software, and mobile phone/device support.

Provided support through VPN or remote connections, assisted with server installs, Cisco farms, video feeds, installed LAN drops.

Provided customer service over the phone using a call rotation.

Maintained and supported workstations, laptops, Treo Mobile phones, EVDO cards, PDA, printers, copy machines.

Supported Active Directory, account creation, and MS Exchange server.

DIMAIWAT PAGE 4

06/1990 to 08/2006 Staff Sergeant Communications

United States Army

Responsible for enforcing policies handed down through Directorate of Information Management (DOIM).

Coordinated with the DOIM to set up a secure internet.

Provide work orders to complete the setup of new telephones and LAN/WAN in three different buildings.

Responsible for setting up a new network using Windows XP Pro and Active Directory.

Supervised the installment of LAN/WAN and telephones.

US Army Recruiter 2000-2003

EDUCATION

October 2009 Bachelors of Science: Computer Information Systems

Saint Leo University – Saint Petersburg, FL

May 2004 US Army Non-Commissioned Officer

Basic Non-Commissioned Officer Course

Fort Gordon, GA

January 2001 Associates Degree: Liberal Arts

Saint Leo University – Saint Petersburg, FL

October 2000 US Army Recruiter

US Army Recruiting School – Fort Jackson, SC

SKILLS

Active Directory, administrative, administrative support, AD, anti-virus, Army, backup, Budget, cables, cable, Cat 5, Cisco, Citrix, com, hardware, network systems, clients, customer service, Dell, Desktops, DHCP, DNS, fax machines, Fiber Optics, Ghost, HP, Image, imaging, Internet Explorer 9, ISP, Computer support, Lan, Notebooks, laptops, MCP, Exchange, MS Exchange server, MS Office, MS Office Suite, Outlook, Windows 7, Win 2, Win 7, Windows 2000, Windows 98, 98, Windows XP, monitors, Naval, network support, network, networks, nursing, OS, Personnel, copiers, copy machines, policies, printer, printers, Recruiting, Recruiter, router, routers, schematics, servers, switches, switch, System Administration, TCP/IP, technical support, Telephone, telephones, phones, phone, Troubleshoot, video, VPN, WAN

ADDITIONAL INFORMATION

AWARDS: Army Commendation Medal. Army Achievement Medals (3). Army Good Conduct Medals (2). Army Reserve Component Achievement Medal. National Defense Service Ribbon (2). Humanitarian Service Ribbon. Noncommissioned Office School Ribbons (2). Army Service Ribbon. Overseas Ribbon. Global War on Terrorism Expeditionary Medal

REFERENCES WILL BE FURNISHED UPON REQUEST

Contact this candidate