Customer Service Insurance

Lisa Moore

*** ********* *****, ******, **********, 98294 * 206-***-**** * ************@*****.***

Work Experience

GREYSTAR, Lynnwood, WA

Resident Insurance Specialist, Jan 2016 – Present

Communicated with individuals of all ethnic and cultural

Understands policies of insurance on assigned property, including procedures for filing claims and loss prevention reports

Uses industry knowledge to implement appropriate risk management practices

Process insurance renewals, new policies, duplicates

Assisted Property's with non-complaint residents

BYRAM HEALTH CARE, Redmond, WA

Customer Service Representative, May 2014 – Oct 2015

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Review insurance policy terms to determine whether a particular loss is covered by insurance.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

FULLHART INSURANCE, Tigard, WA

Receptionist, Aug 2012 – Apr 2014

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Schedule appointments and maintain and update appointment calendars.

Take orders for merchandise or materials and send them to the proper departments to be filled.

Education

MIGUEL LEONIS, Woodland Hills, WA

High School Diploma, Jun 1999

Additional Skills

Customer Service Oriented

Filing and data archiving

Administrative support specialist

Multi-line phone proficiency

Spanish Fluency

Strong Work Ethic

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