Customer Service Management
Resume:
Taofeek Shittu
Greenbelt, MD 20770
*******@*****.***
EXPERIENCE
XPO Logistics, B eltsville, MD I nventory Tech/Assembler February 2017 - PRESENT
• Unloaded and processed incoming merchandise.
• Assembled Peloton exercise bikes.
• Maintained stock in an ordered fashion on shelves or in correct locations.
• Processed outbound shipments of inventory via UPS and commercial carrier.
• Compile, maintain and regularly update the record of quantity, type, material and specifications of all merchandise stored in the establishment and warehouse
• Prepare lists of depleted items for replenishing and inspect defected items to establish the cause
• Resolve discrepancies in the slip inventory, purchased items list and packing quantity records on daily basis
• Complete and issue weekly inventory reports to the supervisor SMX Management at Google Express, D C S tore Operator October 2016 - February 2017
•Execute daily shopping tasks and inventory validation checks, using a range of mobile devices.
•Works closely with Store Managers/Employees, Store Leads for ongoing product/process feedback.
•Works directly with retail store managers to integrate operations processes, troubleshoot issues, report feedback to the Store Operations Lead.
•Work with the Google design team to test new operational processes and provide key insights and quality feedback.
•Work with the Field Operations Lead to manage hardware assets used for in--store processes.
American Campus Communities, C ollege Park
Technician
SEPT 2014 - OCT 2016
• P repared Purchase Requisitions for services and materials needed. Designed workstation layouts and performs office rearrangement. Responded to call outs for resolution of custodial and facility contract problems and emergencies.
Assisted with reception desk, mailroom activities. SKILLS
Microsoft Office.
Google G-Suite.
Inventory Management
Data Entry/Records
Management
Customer Service
Hand tools
Hand Scanners
ServiceNow
Remedy
Printer/Fax
AWARDS
American Campus Comm
Breakthrough Employee of 2015
Employee of the Year 2015
SMX Management at Google
Perfect Attendance (2016/17) Nov,
Dec.
LANGUAGES
English, Yoruba
Performed maintenance service and repairs in the areas of plumbing. Supported various projects initiated by the Facilities Department. EDUCATION
UMUC, A delphi, MD E nvironmental Management
AUG 2015 - MAY 2019
Over 65+ credits completed
Eleanor Roosevelt High School, G reenbelt G en Ed AUG 2008 - MAY 2012
PROJECTS
Uteels A maintenance request mobile application I am a founding member of Uteels. Uteels is still in an embryonic stage and upon completion will be used by residential companies to simplify their tenants process of submitting a maintenance request. Master Control in Supply Chain Management and
Logistics Certification - Ongoing edX course from Chalmers University of Technology
ADDITIONAL SKILLS
• Strong verbal and written communication skills
• Proven ability to deal promptly with emergency situations
• Able to multi-task, prioritize and flexible with changing business requirements
• Precise attention to detail
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