Engineer Technical Support

Huaping Yu

Phone: 425-***-**** ***** NE ***TH ST

E-mail: *******.**@*******.*** Redmond, WA 98052

Skills

Programming Language: C, Perl, Bash Shell, Python

Operator system: Linux, Windows

Version control and build system: perforce, git; Bug tracking system: Bugzilla;

Test cases system: TestLink; Customer Issue Tracking: Salesforce

Professional Experience

Feb 2012 - Jun 2017

FalconStor Software, NY - Technical Support Escalation Engineer L3

●Communicated and worked with the customers, team members and management together for helping investigation of the customers’ issues.

●Developed scripts and tools (used: perl, b-shell) in Linux environment for better support.

●Webex with the customer to help them recovering the servers and data.

●Diagnosed, reproduced, debugged and fixed the issues during supporting products.(C, perl in Linux environment)

May 2008 - Jan 2012

FalconStor Software, NY - Quality Assurance Engineer

●Created test strategies and test cases to include sanity tests, stress tests, integration tests, regression tests and performance tests.

●Prepared testing Environment on a variety of Linux kernels and Windows.

●Tested data protection features such as Snapshot, CDP, Replication, Mirroring, Cache, and failover.

●Verified fixes in Patches by running functional tests and integration tests.

●Writing test scripts (perl and shell) on Linux Red Hat to help testing.

●Worked with the other teams to verify new features and patches.

Jul 2004 - Nov 2007

Institute of Applied Physics and Computational Mathematics, China - Research Assistant

●Maintained the Main Program, computed the result for the different physical models by using the Main Program and analyzed the data for other teams.

●Modification on the algorithm for Energy Equation: i) Modified the iteration method for energy equation in the Main Program. ii) Constructed a symmetric difference scheme for Energy Equation and implemented if for the Main Program.

●Research on the difference scheme for Diffusion Equation: Constructed a new different scheme for Diffusion Equation on Voronoi meshes, and implemented it.

Education:

Sep 2001 - Jun 2004

Beijing Graduate School of China Academy of Engineering Physics - M.S. Computational Mathematics

Sep 1997 - Jun 2001

Wuhan University China - B.S. Mathematics

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