Customer Service Microsoft Office

Abdoul Hanane Latoundji

Career Objective

To secure a position where I can efficiently contribute my skills and abilities to the growth of the organization and build my professional career.

Career Summary

IT Tech specialist with over 3+ years of experience in computer Information Technology and others related courses.

Experience in designing, developing, implementing and testing computer-based hardware and software. Expert in dealing with components that are found inside computer equipment, as well as the actual devices that contain the computers and the software that runs on those machines. Proficient in design networks that connect computer systems. Expert in working on integrating software programs with computer hardware. Core Competencies

Excellent written and verbal communication

skills in English and French language.

Excellent problem-solving and mathematical

skills.

Known as a self-starter, team player and

multitask-er--strive to consistently exceed

expectations.

Excellent organization and interpersonal skills.

Excellent logical, analytical and computational

skills.

Excellent ability to work under pressure.

Excellent customer service skills.

Technical Skills

Strong knowledge of object-oriented programming and application development tools using Microsoft VB.Net, C#, .Net, C ; Python and Java.

Programming/Languages: VB.Net; C#; C ; Python, VBA, Java, Visual Basic; SharePoint; PHP; MySQL; HTML; Intel Language.

Microsoft Office, Excel, PowerPoint proficiency.

Network Essentials : Database servers, Proficiency in TCP/IP protocols, Troubleshooting proficiency, Hardware installation, DHCP/DNS Ethernet and Firewall proficient. 6642 Decatur St, Omaha NE 68104

Cell: 402-***-**** - ************@*****.***

Professional Experience

Agbokou Cyber Cafe QuartierAgbokou,PortoNovo,Benin Cyber Cafe Assistant Jun 2010 - March 2014

Assist customers when they have trouble or questions using computer software such as Microsoft Office, Adobe software and all softwares that are being used in the cyber cafe. Provide services such as encoding, printing, downloading and all other operations provided by the cafe. Troubleshoots different kinds of computer programs, hardware and software. Time customers of the number of minutes or hours they will use the computer or internet. Monitored and managed email spam filters, firewalls, anti-virus systems, and vulnerability scanner. Investigated alerts created by IDS/IPS including malicious file uploads, compromised servers, SQL injections, and port scanning

MTN Wireless Kachi, Porto-Novo, Benin

Customer Service Representative Feb 2011 - Jul 2013 Achieved an average of 95% customer satisfaction rating over the course of two years. Resolved 93% of incoming customer requests and problems, referring only the most complex to the office manager.

Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells.

Persuaded 80% of cancelling customers to continue using phone and Internet services, higher than company average.

College Secondaire le Verger IDI, Porto-Novo, Benin Teaching Assistant Jun 2011 - October 2012

Responsible for ensuring that all students fully comprehended the taught curriculum and provided support to students who required extra guidance.

Worked closely with the other teachers to ensure all avenues of the curriculum are met and delivered lessons the students.

Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions, and mentored troubled students.

Education

Metropolitan Community College Omaha, NE

Associate Degree in Computer Technology Transfer - Computer Science (CTSAS) Cumulative Grade Point Average: 3.921/4.0 .

Honors student of Metropolitan Community College in Computer Science Program. Member of Phi Theta Kappa Honor Society.

Dean's List in all quarters.

Consistently commended by professors and internship supervisor for programming abilities, grasp of multiple technologies and attention to detail. Volunteer Work Experience

Volunteered during the summer break at Habitat for Open Door Mission homeless shelter 2015 And 2016.

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