Shift supervisor
Resume:
NATIA S. DAVIS
Brooklyn, NY 11213
Cellular: 917-***-****
Email: N ****.*.*****@*****.***
SKILLS:
Posse a valid New Jersey State driver's license. Knowledge of Microsoft Word, Excel, PowerPoint, Microsoft Outlook, Microsoft Windows and CARES. Ability to learn new software and procedures quickly and accurately. Demonstrate excellent interpersonal skills with clients and staff. Ability to perform well when working within tight time constraints and under pressure. Excellent organizational skills.D emonstrates excellent teamwork, and growing this within the team and coworkers. Builds relationships with other Housing Works staff and departments. Maintained a high level of professionalism, integrity and communication with other staff. Provided excellent internal and external customer service; recognizes the needs of other team members and offers assistance when needed. Participate in advocacy and direct action to end the twin crisis of homelessness
WORK EXPERIENCE;
Urban Strategies ny Brooklyn, NY
Shift supervisor 04/17-Present
● Completed RA job performance and evaluations.
● Performed daily RA staff supervisions.
● Ensured the safety, security and integrity of all residents and guests, as well as the physical environment of the facility.
● Conducted periodic facility walk-throughs during a shift.
● Assist in monthly fire drills, and ensure all residents are out of the facility safely.
● Answer the phone and direct callers to the appropriate person.
● Assist residents with social functions.
● Attended all trainings and meetings directed by your supervisor.
● Works independently with minimal supervision.
● Provided excellent customer service and confidentiality at all times.
● Enforced the client Code of Conduct and/or House Rules at all times.
● Maintained the integrity of the log books for guest and packages. Sign in/out all guest, and staff members as well as packages.
● Light custodial work consisting of cleaning tables, chairs, minor spills, dumping of trash.
● Completed all administrative paperwork as it relates to completing incident reports, and work orders.
FJC Security Queens, NY
Site Captain 12/13-09/15
● Oversee that all aspects of the security function on-site is performed in a diligent manner (staffing, scheduling, and on-site training for all personnel assigned to site).
● Ensure that contract-required training and screening elements for security personnel have been met.
● Maintain overtime to a preset requirement.
● Ensure quality of service and contract compliance by regularly inspecting security personnel assigned to site.
● Perform other operations related functions (e.g., payroll, review and maintain incident reports, issue uniforms, assist in preparation of security surveys and post orders).
● Make recommendations for positive and negative personnel actions for those assigned to site.
● Respond to client requests.
Allied Barton security Queens, NY A irport Security Agent 12/12-12/13
● Observing and report suspicious activity.
● Protecting the areas to which they are assigned.
● Enforcing rules and regulations as set forth by the Port Authority in the Airport Security Agent Manual.
● Immediately report any fires to the Port Authority Police.
● Supervising and ensuring compliance with Port Authority and federal rules and regulations regarding the identification of personnel and vehicles accessing the AOA/SIDA.
● Conducting vehicle inspections as required.
● Immediately report to the Port Authority Police any unauthorized individuals attempting or having gained access to the Facility without required authorization.
● Directing traffic at post as required.
● Providing construction escort services as required.
● Reporting unclaimed or unattended property to the Port Authority Police.
● Making full reports to supervisors of all unusual circumstances.
● Protect Sensitive Security Information (SSI) and Confidential Information.
● Screening and/or log persons and or vehicles seeking access to restricted areas of the Facility.
● Performing Airport perimeter fence inspections as required by the Airport Manager. School Settlement Home Attendant Service Corp Brooklyn, NY Personal Care Aide 05/10-05/11
● Assist patients with personal care needs
● Assists patients with homemaking, including meal planning and preparation. Shops for groceries and essential household or medical supplies.
● Accompanies patient to medical appointments when approved by the Nursing Supervisor. Securitas Security Service Brooklyn, N Y
Site Supervisor 04/08-07/10
● Trained new employees
● Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities
● Prepares, files and submits various reports as required
● Assists in the submission of payroll and personnel information to the company as designated City of N ew Y ork Parks & R ecreation Department Brooklyn, N Y Security Guard 0 9/07-04/08
● Maintain an hourly security memo log
● Write concise incident and accident reports
● Monitor permits and identification cards for authorized entrance
● Inform supervisor of safety hazards, violations, and necessary repairs Howard Johnson Brooklyn, NY
Assistant Manager 0 4/06-09/07
● Performed all aspects of customer support, coordinating special promotions, and providing details or products and services
● Performed data entry and retrieval on the computer
● Answered multi-line telephone, routed calls, and took accurate messages
● Translated and responded to questions for visitors
● Resolved billing questions and disputes, initiated customer calls, and performed data entry EDUCATION;
New York State Board of Education Albany, N Y
General Equivalency Diploma 2 004
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