Technical Support Test Cases

Kirthi Mahender

San Jose, CA Mobile: (***) -***-*718 E-Mail: *********.**@*****.***

SUMMARY:

* ***** ** ********** ** Quality Assurance, Project Management & Technical Support.

Experience in Automation testing, Manual testing, GUI and Black Box testing of Web based and mobile applications.

Develop solid QA documentation of all complexity levels: Test Plans, Test Cases, matrices, etc.

Good programming skills in JAVA

Proficient on automation tools like Selenium Webdriver, Appium (iOS/Android), TestNG.

Knowledge of implementing dynamic web applications using Apache Tomcat and deploying it in Windows environment.

Hands on experience with build automation tools such as Ant and Maven

Experience in using continuous integration tools such as Jenkins

Knowledge of Front End web technologies such as HTML, CSS, JavaScript.

Experience in Defect management and Bug Reporting using bug-tracking tools such as Quality Center, Jira.

Good understanding of RDBMS concepts and good exposure to databases such as SQL Server.

Exposure to NoSQL database such as MongoDB

Expertise in SDLC, SQA Methodology, tools and best practices with exposure to CMMI Levels & ISO 9001:2000

Good knowledge of various Software Development and Testing Methodologies such as Waterfall, Iterative, AGILE-SCRUM

In-depth knowledge of routing and switching protocols

Team player with experience of working with cross functional teams and in international environment

Comprehensive problem solving abilities, Good presentation, communication and interpersonal skills.

TECHNICAL SKILLS:

Platforms: Windows, Unix

Mobile Platforms: Windows Mobile, iPhone OS, Android OS

Programming: HTML, SQL, Java

Test Automation Tools Selenium, Firebug, TestNG, Appium, Ant, Maven, Eclipse, Jenkins

RDBMS: MS SQL Server

Virtualization: VMware Server

Bug Tracking: Jira,HP Quality Center, Elementool, Bugzilla

Configuration Tools: Bitbucket, Document Center

Browsers: MS Internet Explorer, Mozilla Firefox, Chrome, Safari, Opera

EDUCATION AND TRAINING:

2014 MS, Software Engineering, San Jose State University, CA (GPA: 3.96)

2011 Technical Certification in CCNA, Cisco Network Academy, Santa Clara, CA

2006 Introduction to Capability Maturity Model Integration, Pune, India

2005 ISO 9001:2000 Internal Auditors' Training, Bangalore, India

2003 B.E. in Electronics & Telecommunication Engineering, India

WORK EXPERIENCE:

2015 – Present: Automation Engineer, YP, Sanfrancisco, CA

YP is North America's largest local search, media and advertising company.

Automation of the company's internal tool- Salestool and workflows on Salesforce.

YP’s sales representatives use Salestool to select, customize and place order for YP products. The tool also helps to sign contracts and bill the customer.

Salesforce is used as a tool by the sales representatives to identity potential leads and convert them to account and opportunities.

Responsibilities:

Performed GUI testing, functional testing, browser compatibility testing, regression testing for Salesforce and Salestool.

Developed framework from scratch using Page Object Model.

Created and executed the test scripts with TestNG and executed them as a test suite.

Used Firebug Tool to identify the Object’s id, Name, XPaths, link in the application.

Used Selenium GRID to execute test cases parallel on testing machines.

Maintained and executed Maven build files for running Automated Tests

Used Bitbucket(Stash) for version control.

Scheduled and executed automated jobs to support quality of new builds and regression.

Analyzed test failures and reported detailed defect reports.

Reported bugs on Jira.

Analyzed and verified tickets based on product functional requirements.

In charge of E2E UI testing and collaborated with developers and testers for continuous improvement of product quality.

Technologies – Selenium-Web-Driver, TestNG, Java, Salesforce, Maven

2012-2014: Masters, Software Engineering Internship, SJSU, CA

Travelocity, an online travel agency that offers customer access to its electronic reservation system. It allows companies and individuals to plan, buy and manage their travel (Hotel and Flight) through its online and offline capabilities.

Responsibilities:

Testing documentation: Test Plans, Test Design for both Manual and Automation testing

Automation scripts that perform Functional and Cross-Browser Testing for web using Selenium Web Driver

Automation scripts that perform mobile application testing of Travelocity application on both iOS and Android using Appium

Technologies – Selenium (Web-Driver), Appium (iOS and Android), uiautomator and TestNG.

Trader’s Digital Analytics Hub, a web application that uses Big Data Analytics techniques in capital markets. The System provides an investor with a 360 degree view of a company’s financial information. It gives a visual presentation of the historical data, forecasting of the company’s performance as well as Sentiment analysis model. The algorithmic engine taps into unstructured data from Twitter, NYSE stock feeds and company/analyst news for sentiment analysis.

Responsibilities:

User Interface of the system using HTML5 and Bootstrap

Forecasting model based on Discounted Cash Flow using R programming language

Sentiment Analysis based on word count for News, Twitter and Analyst opinion using java

Application of Map – Reduce to process the large volumes of News and twitter data.

Documentation of the Progress report and Project report

Technologies – Java, MySQL, MongoDB, HTML5, Bootstrap

2009-2011: Maternity Leave

2005 – 2008 Senior Quality Engineer, Amdocs Development Center, Pune, India

Working as a Senior Engineer for numerous projects including: Cingular/AT&T Mobility, Sprint, T-Mobile UK, VodaFone

Participating in review of Functional requirement and Use Cases.

Planning & tracking Test Plans

Creating and executing test scenarios and test cases based on functional documents and User stories.

Metrics data collection, preparation & analysis using Dashboards

Executing SQL queries to verify the database for the relevant test cases.

Identification of Risks and tracking them in Risk Management Plan.

Participating in Readiness Reviews, Lessons Learnt Reviews, Root Cause Analysis with the development teams

2004 – 2005 SQA Engineer, Mascon Global Communication Technology, Bangalore, India

Working as a Process Consultant participating in Internal Software QA Audits, identifying and tracking non-conformities to closure, Reporting the improvements achieved through Internal Audits, SQA audits, metrics analysis, and stakeholder satisfaction measurement

Participating in Pre & Post Release Readiness Reviews, monitoring the status of each Change Request planned for release and highlighting areas of concern & improvement

Participating in Project Status Review Meetings and monitoring project management plans

2003 – 2004 Intern, Cybernet Software Support, Chennai, India

Providing technical support to Internal Organization, configuration of routers and switches

Upgrading firmware on Cisco routers and switches

Providing consultations for wireless standards such as 802.11a, 802.11b, 802.11g

Training the team members in networking concepts

Performing maintenance of datacenter switches and configuring switches for assigned VLANS

Upgrading the IOS of switches and routers, enabling SSH

Maintaining IP-address records, sub-netting, super-netting and VLSM

MAJOR ACADEMIC COURSEWORK

Data Mining (Fall 2014),

Cloud Technologies (Spring 2014),

Data Structure and Algorithm (Fall 2013),

Software Development with Java (Spring 2013)

Operating Systems Design (Spring 2013),

ACADEMIC PROJECTS

CMPE 281 games, a multitenant Game Website that is a cloud based multitenant application with base features and variant features based on the game chosen

Technologies – Spring MVC framework, Cloudbees, MySQL, JSP, Javascript, HTML, Github

ShutterBug, a web application that allows Users to upload pictures and transfer of the pictures between servers.

Stable Analysis Pattern for Disaster Response and comparing them with the traditional models

Research Paper on Software Defined Networking.

Research Project on Internet of Everything (Smart City).

REFERENCES AVAILABLE UPON REQUEST

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