Network Engineer Manager

Michael S. Jones

**********@*****.*** 510-***-**** https://www.linkedin.com/in/michael-jones

Areas of Expertise:

Manage complex projects directives with tight deadlines across cross functional teams.

Provide support for all levels whether by direct telephone assistance or creating user documentation and training tools.

Complete across the board support including Telecom, LAN, WAN, desktop, and video implementation and support.

Expert level Wireshark usage and analysis.

Advanced SIP and H323 implementation and support.

Avaya systems implementation and support, including Avaya System Manager, Session Manager, Communication Manager, Avaya Aura Messaging, Avaya One-X Attendant, Avaya System Administration, and Avaya IP Office

Sarbanes-Oxley change control methodologies.

Telecom billing examination and reconciliation.

July, 2016 – Present Etarios IT Consulting

IT Consultant

PBX management. Upgraded all PBX systems to supported revisions.

H323 on net dialing between sites, SIP connectivity to PSTN and cloud service providers.

Troubleshoot SIP, H323, QOS, and VPN service issues.

Project management for site expansion and new site buildout.

Complete documentation sets for PBX support and management.

Implemented tools for PBX management.

May, 2002 - March 2016 Verisity Inc./Cadence Design Systems

Lead Telecom Engineer

Designed,documented, and maintained 50 site worldwide telecom infrastructure.

Performed PBX, phone, andPolycom video conferencing support and management.

VM Server/Windows server support.

Implemented SIP trunking via MPLS and SBC for internal and external call routing.

Performed SIP and H323 troubleshooting/support worldwide.

IT project management in conjunction with real estate group for all new sites, expansions, and M&A’s worldwide to provide detailed build out instructions for all installations.

Work closely with vendors to and achieved a $500,000 savings in telecom expenses.

Manage ticket queues and provide assistance with all other duties as needed. One of IT groups top ticket closers.

January, 2001-February, 2002 Terraspring Inc.

Senior Network Administrator

October, 1997-January, 2001 LSI Logic Inc.

Senior Operations Network Engineer

February, 1996-October, 1997 CCI/Triad Systems

Senior Network Engineer

June, 1993-February, 1996 Ross Systems Inc.

Network Engineer

October, 1989-June, 1993 Fujitsu America Inc.

Network Specialist

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