Management Customer Service

DINESH MANHAS

**** ********* ******** ****: 705-***-****

Peterborough, ON K9K1N3 Email: *************@*****.*** HIGHLIGHTS OF PROFILE:

• 5 years of work experience in various activities such as business research, client management, project management, operations management, reports & database management, training & development and team management

• MBA graduate with specialization in Logistics and Supply Chain Management

• Post Graduate Diploma in Marketing Management

• Thorough knowledge of functions such as operations, marketing, sales, administration, and supply chain

• Ability to work well independently and as part of a team

• Proven record of completing all tasks and deliverables on schedule with high quality output

• Strong communication, interpersonal, and organizational skills

• Effective computer skills in Microsoft Office including Word, Email, Publisher and Power Point EMPLOYMENT HISTORY:

Part-time Sales and Operations Associate, Giant Tiger, Peterborough, Ontario, Canada Mar 2017-Present

• Customer service

• Product labels and signs management

• Product display management on shelves as per planogram

• Inventory receiving and stocking

• Cash and customer service desk management

Senior Business Analyst, Evalueserve, Gurgaon, India Oct 2012-Dec 2016

• Primary research and secondary research

• Client management

• Team management

• Client communication - verbal and written (specifically with the U.S. and European clients)

• MS Office

• Pre-sales

• Project planning and execution

• Proposal writing

• High-level knowledge of research databases such as Iprofile, Avention, Hoovers, Lexis Nexis, IBIS, Amadeus, Transport Intelligence, IATA, CEP Research, and Post and Parcel Key Research Projects Managed at Evalueserve

Industry newsletters and dossiers

Strategic analysis

Need-gap analysis

Country level analysis

Industry analysis

Company profiling

E-commerce innovation reports – latest trends, changing market dynamics, best practices, and industry disruptors

Product and services benchmarking

Logistics technology reports

Lead generation

Management Trainee, Shreyas Relay System, Mumbai, India Jan 2012-Sep 2012

Operations management

Freight forwarding

Branch cash management

Inventory management

Weekly and monthly reports generation

Container planning

Business development and sales management

PROFESSIONAL ACHIEVEMENTS:

Exceptional Performer of the Year 2015 at annual Evalueserve awards

3 Best Team awards for the year 2015 at annual Evalueserve and InsightBee awards

Best Team for the year 2013 at annual Evalueserve awards

Pat on the Back certificate from Evalueserve Logistics Practice for manageing end-to-end FT projects

Appreciated by the client during the client site visit to Europe for the approach used and solutions provided for the analysis EDUCATION QUALIFICATIONS:

Graduate Certificate in International Business Management, Fleming College, Peterborough, Canada Jan 2017-Present MBA in Logistics and Supply Chain Management, University of Petroleum and Energy Studies, Dehradun, India Jul 2010-Jun 2012 Post Graduate Diploma in Marketing Management, S.D. College, Chandigarh, India May 2009-Apr 2010 Bachelors of Arts (BA) in Advertising and Economics, S.D. College, Chandigarh, India May 2006-Apr 2009 VOLUNTEER EXPERIENCE:

Participated in NCC (National Cadet Corps) for three years and awarded with the NCC ”C” certificate in India

Organized blood donation camps in colleges in India OTHER INTERESTS:

Football, cricket, cooking, and music

REFERENCES:

Available upon request

Contact this candidate