Customer Service Sales

Juan Sanchez

Brooklyn, New York ***** • 347-***-**** • *************@*****.***

RELEVANT SKILLS

• Languages: Fluent in Spanish

• Software: Entry-level programming; HTML5, CSS3

EXPERIENCE

IKEA, Brooklyn, NY

Customer Service September 2015 – June 2017

• Actively approach customers to make them feel welcome and taking action based on their questions and feedback.

• Process all transactions accurately and efficiently in accordance with established policies and procedures

• Created rapport with domestic and international customers; while providing outstanding customer service

• Ensure efficiency and good operations following daily operational routines as set by my manager. Payomatic Corp, Brooklyn, New York February 2011 – August 2014 Teller

• Accurately cashed checks, paid bills, and send wire transferring totaling over $100,000 by end of business day

• provided customer service for clientele, process transactions including cashing checks, money transfers, bill payments

• A Part of a team that led an 18% comeback from being negative in total sales. Casual Male XL, Brooklyn, New York September 2010 – February 2011 Key Holder

• Assisted in the overall operation and performance of the store, which included sales; merchandising, operations, and supervision; training and development, loss prevention, expense control

• Designed all large windows using color as primary focus. Organized floor displays to maximize space and call attention to latest merchandise

• Meeting store and individual sales goals daily

Borough of Manhattan Community College, New York, New York July 2009 – December 2009 Copy Room Assistant

• Interactively assisted students with duties intended with the title)

• Ability to work well without direct

• Provided basic maintenance to copy machines, and gladly assisted with other duties entrusted to me by my superior.

EDUCATION

Borough of Manhattan Community College, New York, NY September 2016-July 2017 AA, Business Administration 2018

Project Code Phase 1 New York, New York Certificate June 2011 NYPL Tech Connect, Code academy

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