Customer Service Manager

Carolina Monroy

**** ********* ***** *** ****, Houston, TX 77036 ■ H: 832-***-**** ■ ********.*******@*****.*** Customer service Bilingual (Spanish)

Multi task Time Management

Speaking Handle money

Manager, 03/2017 to Present

Gyu Kaku – Houston, TX

Responsible for counting inventory and keeping food cost low. Open and closed store.

Filled in spots in restaurant when short staffed.

Responsible for counting money in registrar, closing checks, handled all cash payments throughout shift.

Communicated with staff, made game plan for shift and supervised staff of 15-20 people per shift.

Server/Hostess, 03/2014 to 03/2017

Gyu-Kaku – Houston, TX

Collect payments from customers.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmial to kitchen staff.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Clean tables or counters after patrons have finished dining. Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.

Greet guests and seat them at tables or in waiting areas. Answer telephone calls and respond to inquiries or transfer calls. Take and prepare to-go orders.

Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. Receive and record patrons' dining reservations.

Cashier/Server, 10/2013 to 08/2014

Professional Summary

Skills

Experience

Mama Fu's – Houston, TX

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Greet customers entering establishments.

Supervise others and provide on-the-job training.

Open store and assign members to duties for the day. Assist manager in different tasks every day.

High School Diploma: May 2011

Klein Forest High School - Houston, TX

Education

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