Information Technology Sales
Resume:
Greensboro, NC *****
**********@*****.***
SMITH, BYRON
OBJECTIVE
Proficient and highly knowledgeable Sales Engineer with a broad amount of technology knowledge and a proven track record of sales success. Motivated professional who excels at delivering quality service while exceeding revenue benchmarks on a consistent basis. Attended extensive training's on customer interactions and sales techniques.
SKILLS & ABILITIES
-Technical Support –Technology Sales Experience –Highly trained in Customer Interactions –Strong Verbal and Written Communications – Analytical & Problem Solving Skills - Excellent closing techniques - Motivational and Engaging style
EXPERIENCE
AT&T MOBILITY (BUSINESS LOYALTY TEAM) GREENSBORO, NC 12/2016 - PRESENT
-Persuade business customers from leaving AT&T using a variety of methods and practices to retain their business.
-Retain customers in a fast pace environment while meeting a variety of metrics and company set goals in the process.
-Proactively sold AT&T products by highlighting the benefits and constantly exceeded the metrics.
AT&T MOBILITY (PROCESS AND RESEARCH SUPPORT) GREENSBORO, NC 10/2014 – 12/2016
Investigate accounts to identify unauthorized usage, billing errors, and/or potential fraud. Requires decision-making based on results of investigation and data analysis.
AT&T MOBILITY (LEAD INTERN) GREENSBORO, NC
09/2012 – 10/2014
-Available to Representatives and Team Managers as a subject matter resource.
-Mentored reps to enhance system knowledge, system navigation, and selling techniques.
AT&T MOBILITY (SMALL BUSINESS CUSTOMER CARE) GREENSBORO, NC 03/2009 – 10/2014
-Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues.
-Troubleshooting network issues and devices.
-Promoted AT&T products and services.
EDUCATION NORTH CAROLINA AGRICULTURAL & TECHNICAL STATE UNIVERSITY (GREENSBORO, NC) (2017 – PRESENT)
Master’s Degree - Information Technology Computer Systems Technology NORTH CAROLINA AGRICULTURAL & TECHNICAL STATE UNIVERSITY (GREENSBORO, NC) (2013 – 2017)
Bachelor of Science Degree –Business Information Technology GPA 3.16
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