Technical Support Management

Alex Shemet

Newtown, PA, Philadelphia, PA 267-***-**** *****.****@*****.***

NETWORK ADMINISTRATOR AND IT PROFESSIONAL

Authorized to work in the US

Over 12 years of experience in network administration, maintenance and management, IT security, and technical support

8+ years’ experience supporting and maintaining Windows 2008/2008R2/2012/2012R2 server environments

Best practice knowledge and troubleshooting of Active Directory, User and Group administration, Group Policy

Understanding of core networking concepts and services such as TCP/IP, DHCP, DNS, switching, routing, and WAN/ISP connectivity.

Extensive experience in network administration and support including data backup, security management, user account management, e-mail systems, connectivity

Strong research and analytical skills

Experience with virtualization, hypervisors and guests (VMware or Microsoft)

Deep knowledge with NTFS permissions, control users, and applications.

TECHNICAL SKILLS

Operating Systems/Servers:

Microsoft Windows XP, 7, 8+,10, Server 2003, 2008 R2, Ubuntu Linux Server

Network Technologies:

LAN, VLAN, TCP/IP, SMTP, POP3, IT Security, Novell, Hyper-V,VM Ware

Hardware:

HP ProLiant DL 380, FortiGate 110c/Fortinet, Fire Walls, Switches HP 1810, HP 2920

Programming Languages:

PHP, JavaScript, SQL

Web Technologies:

WordPress, Joomla, Apache

EXPERIENCE

12/2016 - Present

Internet Content Specialist, “Dream Line”, Warminster, PA dreamline.com

Responsible for collecting content files and work with internal and external resources to create and update proper file formats. Track and report overall progress of projects. Serve as technical and production resource, as needed, to resolve issues and complete work in a timely matter. Populate trading partner templates for new item setups and all related trading partner documents. Assist in product data stewardship internally by ensuring product data adheres to data procedures and defined standards. Maintain appropriate product images within internal content management system. Upload appropriate product images to trading partner portals, FTP sites, etc. Worked with Excel, HTML, Photoshop.

05/2016 – 12/2016

Account Manager eBay, “Health Solution LLC”, Philadelphia, PA

Responsible for customer support, price and shipping policies, manage and create products listings. Install applications, fixing problems with printers, servers, network, weblogic applications, create database connection pools and data sources, set up and manage tools for web site and ecommerce optimization. Worked with WordPress, PHP, Photoshop.

2015 – 2016

Web Administrator/Designer, “SprinterSupplier, LLC”, Philadelphia, PA

Responsible for management and deployment of weblogic applications, creation of database connection pools and data sources, set up and management of tools for website and ecommerce optimization. Worked with WordPress, JavaScript, Photoshop. Extensive experience with eBay, Amazon integration, Ship Station

2004 – 2015

Senior Network Engineer, “Giprokoks” National Government Engineering Company, Kharkiv, Ukraine www.giprokoks.com

Managed a team responsible for design and support of the entire network infrastructure, drove strategic purchasing decisions, negotiated major supply and service contracts, managed the procurement, deployment, monitoring, maintenance, development, upgrades, and support of all IT systems (more than 450 PC and 250 printers, LAN, VLAN), including telecommunications, servers, PCs, operating systems, hardware, software, peripherals, and office automation equipment. Overseeing the physical hardware, network, windows server environment, virtualization infrastructure, software installations, backup, disaster recovery and support across the production environments in multiple physical locations. Set up, control and modify NTFS permissions for users and applications.

1991 – 2004

Electronics Engineer, Ukrainian State Air Traffic Services Enterprise National Government, Kharkiv, Ukraine uksatse.ua

Managed a team responsible for the deployment, monitoring, maintenance, development, upgrade, and support all IT systems, including telecommunications, servers, PCs, operating systems, hardware, software, peripherals, and office automation equipment, provided technical support for all of the above. Set up, control and modify NTFS permissions for users and applications.

EDUCATION

1990

Bachelor’s degree in Telecommunications Engineering

Poltava Higher Military Academy for Telecommunications

CERTIFICATIONS

2012

Internal auditor of information security management systems (ISO/IEC 27001:2005); specialist in information security management systems (ISO/IEC 27001:2005)

2002

MCP

2000

CNA

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