Customer Service Accounts Receivable

SUMMARY

I am an energetic, self-starter looking to obtain a mid-level position where I can utilize my current skills as well as learning new job functions.

EDUCATION

****-**** ********** ** ***enix, Costa Mesa, CA

WORK EXPERIENCE

Horizon International Cargo, Collections and Cash Application Specialist February 2017 – Current (Temporary assignment)

Applied $500k+ daily in money wires, ach, credit card and checks payments

Implemented a payment variance report which helped identify any payment variance discrepancies

Managed over 2,000 accounts with less than 4% exceeding 60 days past due

Counseled customers with delinquent accounts to ensure continued service

Generated Cautionary Notices to customers regarding overdue balances

Communication with associated branches to resolve incorrect invoices

Reconciled problem accounts to ensure billing accuracy

UPS Capital (Formerly G4S International IPS), Accounts Receivable/Collections Supervisor Jul 2010-Nov 2016

Supervise 1 direct report and ensure that he is collecting the maximum amount possible.

Process up to $150K Accounts Receivable daily

Daily reconcile all credit card charges to match the bank deposit.

Managed over 2,000 accounts with less than 4% exceeding 60 days past due

Prepare specialized reports in Microsoft Excel for Key Customers utilizing pivot tables, macros, vlookups and etc…

Reconcile customer accounts when needed to identify billing errors and calculate credits.

Work with new customers to help familiarize them with the billing system

Provide the highest level of service to our customers in order to obtain a positive working experience.

Senior Solutions Team Inc, Accounts/Payroll Manager

Apr 2009- Sep 2009

Process Accounts Payable Vouchers, check on the expense validity, and correctness of the balance for payment. Codes the expense to the right account.

Prepare customer invoices and statements, make collection calls when necessary

Collect $90K to 100K monthly with an average DSO < 20 days.

Process weekly and biweekly payroll for all employees

Visited Seniors homes to provide book-keeping assistance

Worked on special projects and any ad-hoc reports when needed

University of Phoenix, Accounting Supervisor

Oct 2004-Mar 2008

Reconcile a $4.5 million budget monthly to assure all revenue are properly recognized

Prepare monthly revenue accruals according to corporate deadline

Audit 10-15% of adjusted accounts to ensure compliance requirements are met

Maintain the highest quality of customer service with students and co-workers

Responsible for hiring and training personnel who report directly to me.

Provide external audit support

Strong Excel skills: Vlookup, Power Pivot, Pivot Table & Macros

Proficient in other MS Office products: Outlook, PowerPoint, Access & Word

Accounting Software: QuickBooks, Solomon, Accpac, Nav

Other Software: SQL Server

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