Customer Service Management
Resume:
Ebony Ward
Seeking a position to further utilize my experience.
Baytown, TX 77520
**************@*****.***
EXPERIENCE
Reliant Staffing, Houston, TX - Hydroblaster
MARCH 2017 - PRESENT
Performed setup, inspects, operates, maintains and repairs high pressure water blasting equipment and industrial vacuuming equipment to perform proper removal, containment, transporting, and disposal of both hazardous and non-hazardous materials for the purpose of cleaning. Responsible for the following tasks: measure, mark or record openings of distances to layout areas where construction will be performed; clean or prepare construction sites to eliminate possible hazards; control traffic passing near, in, or around work zones; and load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications.
Lofton Security, Baytown, TX – Security Guard
FEBRUARY 2017 - PRESENT
Secures premises and personnel by patrolling property; monitoring
surveillance equipment; inspecting buildings, equipment, and access points; permitting entry. Obtains help by sounding alarms. Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers. Controls traffic by directing drivers. Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures. Maintains environment by monitoring and setting building and equipment controls. Maintains organization's stability and reputation by complying with legal requirements. Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques. Contributes to team effort by accomplishing related results as needed.
Walmart D.C., Baytown, TX - Order-filler/Forklift Operator
MARCH 2014 – JANUARY 2017
Responsible for handling orders for goods and services. Responsibly operated the company forklifts to haul and/or pick merchandise from the warehouse shelves. Packed merchandise and ensure it will not break by including bubble wrap, foam, and stuffing. Assisted with checking inventory to ensure order can be fulfilled and notify staff if inventory is low. Placed shipping labels on boxes. Worked with warehouse team to arrange inventory and pull from shelves. Pulled large orders from computers and worked with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Attached identifying tags to containers or mark them with identifying information. Maintained equipment storage areas to ensure that inventory is protected. Recorded numbers of units handled or moved, using daily production sheets or work tickets.
JC Penny Warehouse, Overland Park, KS - Unloader
JUNE 2010 - MARCH 2014
Responsible for moving freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers, by hand or using trucks, tractors, or other equipment. Demonstrated the ability to safely perform daily duties without harming property, fellow workers or self. Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
McDonald's, Baytown, TX - Shift Manager
JULY 2007 - APRIL 2010
Responsible for providing leadership to my team during my scheduled shift Ensured that no shift is overstaffed. Coordinating break and meal periods for staff according to activity levels. Directed employees through their daily routines while delegating responsibilities throughout the team.
Providing leadership to a team during a shift. Monitoring staff performance during a shift and addressing any shortcomings. Motivated while assisting staff to deliver better results of quality customer service. In charge of writing up shift reports. Ensuring that all staff are properly dressed and enforcing grooming and appearance standards. Managed the opening and closing of the work premises. Responsible for all cash management during the shift. Making sure that all staff have the basic skills training needed to perform their jobs.
EDUCATION
Memorial High School, Port Arthur, TX - Diploma
AUGUST 2003- MAY 2007
SKILLS
Word Processing
Heavy Machinery Operating
Schedule Management
Systems Analysis
Problem Solving
Adaptability
Collaboration
Strong Work Ethic
Time Management
Critical Thinking
Self-Confidence
Handling Pressure
Leadership
Safety Management
Objectivity
Surveillance Skills
Integrity
Professionalism
LANGUAGES
English
Spanish
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