Customer Service Medical

Nancy Ochoa

***** * ******** **** ~ Surprise, AZ 85379~623-***-**** ~********@*******.***

OBJECTIVE

To obtain a challenging position within Customer Service that will enable me to use my leadership skills to improve overall processes as well as exceeding unit goals.

SUMMARY OF QUALIFICATIONS

I am extremely dedicated to my responsibilities. I am willing to accept and demonstrate continuous coaching across the company at all levels. I can be trusted to make quality judgmental decisions. My goal is to help the company excel.

PROFESSIONAL EXPERIENCES

PSCU

07/2015-12/2016

LogistiCare

07/2012-11/2014

Medical Customer Service

Took inbound calls from Medicaid and Medicare members seeking to schedule medical transportation. Routing and verified insurance eligibility.

McKesson

02/2011-06/2012

Medical Customer Service

Activated prescription discount cards. Assisted pharmacies with troubleshooting.

ECS

10/2010-1/2011

Medical Customer Service

Retrieved Medical Charts from Medical Offices; such as, Hospitals, Nursing Homes, Private and Family practices on behalf of various Insurance Companies.

ER Solutions

2/2007-4/2009

Customer Service Rep

Managed Inbound and Outbound calls. Also, offered and prepared special hardship programs to customers.

Robinsons May

10/2005-1/2007

Sales Associate

Assisted Customers with any service needed along with handling the cash register.

Turn Key Solutions

5/2004-8/2005

Customer Service Rep

Handled Inbound and Out-calls. Offered extended subscriptions and special promotions to a variety of local and nationwide newspaper customers.

Southwest Productions

2/2001-3/2004

Customer Service Rep

Responsible for Inbound calls relating to the purchasing of special events.

Value Village/Upward Foundation

7/1998-12/2000

Telemarketing

Managed Outbound calls on behalf of the Upward Foundation an Organization for helping those in need. Scheduled appointments for donations needing to be collected.

EDUCATION

Glendale Community College 2000-2002 – Basic courses

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