Customer Service Microsoft Office

Yaya Sow

**** **** **** * ***. **** Jacksonville, FL 32216 703-***-**** **********@*****.***

Objective

I am seeking employment with your company where my commitments, experience, dependability and dedication will contribute positively to the overall productivity of your business.

Education

ASSOCIATES OF SCIENCE 08/2011-06/2013 NOVA

Major: Geology

Minor: Environmental Science

Related coursework: Earth Science

NETWORK TECHNICIAN 03/2014-04/2015 SCHOOL

Major: Network Technician

Related coursework: Comp TIA+

Skills & Abilities

Excellent Problem Solver

Adaptability

Strong Work Ethic

Exceptional Time Management

Creativity

Leadership

Great under pressure

Fluent in French

Charismatic and Confident

Marketing

Experience

SERVER/HEAD WAIT/CASH-OUT COPLANDS 09/2014-11/2016

Opening/Closing restaurant

Leading a team of servers

Inputting sales and server’s stats into spreadsheet

Highest sales average over 2 consecutive months

Tour guiding menu and serving guests

Bookkeeping

HEAD WAIT BAILEY’S PUB & GRILL 02/2013-11/2013

Greeted patrons and answered questions regarding the menu

Checkout server’s shift responsibilities

Helped kitchen staff

Removed plates and cleaned tables

Cleaned restaurant’s premises before starting and after closing

SUPERVISOR JOHNNY ROCKETS 08/2008-02/2013

Managed clientele complaints

Managed employee’s schedule time in and out as well as shift responsibilities

Bookkeeping

Promoted a good and safe working environment team.

File documents at the end of every shift worked.

Displayed knowledge of the products being sold

Ensured that quality products are being made by the associates.

Trained new hires

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