Customer Service Manager
Resume:
ROXANNA RAMIREZ
*** **** ***** ******* *** Antonio, TX 78201
***************@*****.***
PROFESSIONAL EXPERIENCE:
**/**** ** ******* ******* GRILL San Antonio, TX
Assistant General Manager
Annual Sales Volume: $1.6 million
Promoted 12/2015 to Bartender.
Promoted 02/2016 to Assistant General Manager. Effectively manage the unit when the General Manager is absent.
Food costs have been reduced by 2% through training, controlling inventory, reduced waste
Labor costs have met and/or exceeded the company expectations through scheduling, eliminating overtime and better use of team members
Manage P&L reports. Inventory, scheduling, orders and invoicing
Focused on leadership, training and motivating the team to excellence and customer service.
04/2014 – 10/2015 CHAMPS SPORT BAR Columbia, MD
Assistant Manager
Annual Sales Volume: $2 million
Hired 04/2014 as an Assistant Manager for the Colombia, MD unit.
Trained in the brand procedures and expectations.
Food costs and labor costs have met and/or exceeded the company expectations through training, controlling inventory, reduced waste and through scheduling, eliminating overtime and better use of team members
Train, schedule and manage team members
Provide P&L reports and manage inventory
(Reason for leaving: Moved from Colombia, MD to San Antonio TX. Hired by Genghis Grill)
01/2012 – 04/2014 JOE’S CRAB SHACK Columbia, MD
Bartender
Annual Sales Volume: $5 million
Hired 01/2012 as a server for the Columbia, MD location.
Promoted to Bartender 02/2013
Trained staff for effective customer service and proper bar management
Assist with all FOH needs
Manage bar inventory and cost effectiveness
(Reason for leaving: Recruited by Champs for growth opportunity)
Employment Other:
11/2010 – 01/2012 ALAMO HEIGHTS HEALTH & REHAB San Antonio, TX
Administrative Assistant
Education:
Diploma Thomas Edison High School San Antonio, TX
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