Customer Service Assistant
Resume:
Shelicia Solis
Moreno Valley, California 92551
*************@*****.*********:*************@*****.***
mailto:*************@*****.***
Professional Summary
Dedicated and hardworking Medical Support Assistant who managed booking and scheduling with the need to maintain good relationships with customers. Equally capable of working alone or as a member of a team, and comfortable exercising initiative and problem solving.
Bilingual Leadership Experience
Tech Savvy Adept at conflict resolution
Training Skills Familiarity with Clinical Environment
Experience
Platoon Guide, Fort Sill, Oklahoma 2015 Fort Lee, Virginia 2015-2015
Assisted the Platoon Sergeant by taking and maintaining accountability of 61 soldiers needs including logistics, finance, and general appointments.
Medical Support Assistant 2015-2017
Strong computers (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Microsoft Access) and Internet research skills. Knowledge in general office procedures.
Experience with military computer applications such as CHCS (Composite Health Care Systems), AHLTA (Armed Forces Health Longitudinal Technology Application) and CLIN comp Essentris.
Excellent social skills, project coordination experience and the ability to work well with all levels of internal management and staff, as well as outside clients.
Executive Assistant experience working with Top Military Personnel.
Skill in analyzing policy issues, policy and procedures, especially in military regulations and other directives and form solid recommendations.
Front Desk Experience greeting, in person or on the telephone; answering or referring inquiries.
Directed visitors by maintaining employee and department directories; giving instructions.
Maintained security by following procedures; monitoring logbook; maintaining outpatient satisfaction surveys.
Diet Technician, United States Army 2015-2017
Screened every patient admitted, using AHLTA (Armed Forces Health Longitudinal Technology Application) and CLIN comp Essentris to check patients extensive medical history to provide full insight to Dieticians for any nutritional risk.
Educated patients on nutritional questions covering hypertension, nutrition while breastfeeding, and general nutritional concerns.
Mediated concerns between patients and patient tray services.
Conducted Professional and Development classes.
Over seeded Inpatient Customer service satisfaction program.
Educated and Trained incoming soldier on Diet Technician Clinical Role.
Ensured compliance with Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
Education and Training
Nutrition Therapy Training
Medical Support Assistant University
Structured Self Development Course
Equal Opportunity Considerations of others Course
Master Resiliency Training
Health Insurance Portability and Accountability Act (HIPAA) training
Supervisor Safety Course
Employee Safety Course
Risk Management Course
Awards and Affiliation
Distinguished and Honor Graduate
Clearance
Secret
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