Customer Service Information Technology

Jesus Navidad

**** ********* **, **** ***, Houston, TX. 77055 Tel # 832-***-****

Objective: To obtain a position that will enable me to use my: knowledge and experience, my hard work and dedication to meeting goals, and my ability to work well with people. With excellent communication skills, I can guarantee recurring business and customer satisfaction, as well as customer loyalty.

Areas of Expertise

• Public relations

• Customer service

• Proficient with MS Office (Word, Excel, Access, Outlook, PowerPoint) and QuickBooks.

• Inventory control

• Information technology skills

Employment Experience

•Edwards Greenway Grand Palace 24 & RPX. July 2011- Present

3839 Weslayan St, Houston, TX 77027. Supervisor

Responsibilities include:

Perform different clerical tasks as directed by the head manager

Make certain the staff members adhere to the strict policies and regulations.

Respond to visitor's queries, complaints and take corrective measures to ensure their grievances are resolved.

Manage the ticketing window and sell tickets. Explain schedule to customers, make suggestions and answer queries.

Unloaded delivery trucks for stock and rotated inventory on a weekly basis.

Swiftly and effectively cleaned floors, auditoriums, and other areas requiring cleanup.

Worked cash registers at box office and concession efficiently with no errors.

Promptly answered and responded to calls via intercom or two-way radio to aide any situation requiring attention.

Education

Northbrook High School August 2006- May 2010

Houston Community College August 2010- Present

Community/Volunteer Involvement

Childress Foundation 2006-2010

-Cleaned up beaches, parks, streets and bayous, cooking for the elderly/poor, making Christmas trees for families, buying and wrapping gifts for families, babysitting kids, and many other blessings.

References upon request

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