Customer Service Data Entry

John Woody

** ********** *****, *****, ** ***** • Home: 973-***-**** • Cell: 862-***-**** • **********@**.***

Summary

Looking for a position in a leading company where I can prove myself with my exceptional service. Capabilities Excellent Interpersonal Skills Defusing Difficult Situations Pleasant Phone Manner Uncommon Loyalty Exceptional Work Ethic Self Starter Trainer

Skills

Comparable acquisition analysis Customer-oriented

Strong interpersonal skills Inbound Calls

Work History

Strong customer relations High level of accuracy Phone Calls

Customer Inquiries

General Office Clerk, 01/2014 to 01/2015

The American BBQ Company, Answer Phones/Office Tasks – Denville, NJ

Answer incoming calls and generate quotes for BBQ events. Answered and quickly redirected up to 10 calls per hour.

Take lunch orders over the phone for customers in the office complex

Administrative Clerk/Sales Rep, 01/2005 to 01/2009 Person to Person Marketing – Riverdale, NJ

Answering and routing a busy volume of incoming calls.

Updating and distributing daily sales reports for a number of clients; completing weekly payroll preparatory worksheets utilizing Microsoft Excel. Contacted Gevalia customers past and present giving them promotional offers over the phone.

Teacher Assistant, 01/2002 to 01/2004 Glenfield Middle School – Montclair, NJ

Helped classroom teacher in a special needs class in lesson preparation and grading papers Present lessons.

I worked with students in small groups and one at a time, I traveled with selected students as personal aid. I attended parent conferences when needed.

Inbound Collector, 01/2001 to 01/2002 Champion Mortage/Key Bank – Parsippany, NJ

Provided customer service by taking payments by phone and trained new hires. Cross trained employees in other departments.

Credit Card Collector, 01/1997 to 01/2001 Valley National Bank – Wayne, NJ

Contacted clients regarding delinquencies up to 120 days.

Trained all new hires; cross-trained all manager-trainees, obtained documents such as credit reports and applications for charge off. Verified checks over $3000 for possible fraud.

Quality Control Clerk, 01/1988 to 01/1995 Carteret Savings Bank – Parsippany, NJ

Trained data center personnel on fundamental processing skills, provided accurate and timely distribution of all data center output, developed and catalogued all microfiche.

Retail Support/ Fulfillment, 07/2012 to 04/2013

Macy's – Willowbrook Mall Wayne NJ

Received Customer Orders Packed them and addressed them for shipping via Ups. Also worked on the loading doc preparing merchandise for sale.

Instructor of Data Entry, 08/1984 to 06/1988

Dover Business College (Formerly Computer Processing Institute) – Paramus, NJ

Instructor. Taught IBM PC, Keyboarding and Data Entry. Administered speed-test examinations, took attendance, answered students' questions. Assisted lead instructor by tutoring small groups and taking over classes as needed

Computer Operator, 06/1988 to 06/1989

Dover Business College (Formerly Computer Processing Institute) – Paramus, NJ

Performed daily back-ups, scheduled production jobs. Assisted applications staff with on-line network, testing and problem resolution.

Education Diploma:

Passaic Valley High School. Little Falls NJ Passaic County College - Paterson, NJ

Data Entry and Computer Operations: 1984

Dover Business College (Formerly Computer Processing Institute) - Paramus, NJ Data Entry / Computer Operator

None: Business 1978-1981,

Passaic County College - Paterson, NJ

Accomplishments

Outstanding Customer Award Perfect Attendance AWARDS

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