System Project

SUMMARY OF EXPERIENCE

*+ years of strong experience in analysis, design, development, testing, implementation, support, debugging, exception report analysis and operational research on IBM’s critical high volume online operating system – zTPF.

Key focus areas are Software Development, Consultancy services, Support and Leadership.

Responsibilities include:

oRequirements gathering and preparing the business requirements document.

oTechnical design and development of software products as per client’s requirements.

oDevelopment walk through to the client.

oCoordinating with team at offshore and onsite.

oConducting quality audits.

oIntegration and System testing to ensure quality delivery

oCustomizing software solutions to meet the customer business requirements.

oStrong experience in troubleshooting and fixing of issues pertaining to Airline applications, during System Integration Testing & User Acceptance Testing phases.

oMentored and guided the team members in completing and delivering their assigned tasks.

oAnalysis and development of tickets (Support).

oProduction Tickets management.

EDUCATION QUALIFICATIONS

oMCA - Velammal College of Management & Computer Studies, Madras University, 2008

oBCA - Indo American College, Madras University, 2005

SKILLS PROFILE

Knowledge Domains:

Hospitality Application – Reservation system for Hotel Accommodations.

Airline Applications – Flight Operation Systems (Crews Management).

Airline Applications – Reservations, Ticketing & Departure control system applications.

Platform/Technologies: zTPF, TPFDF, SPM, Sabre Talk, Assembly Language, C and C++, SOA - Web services

&

Intermediate knowledge in Java, PERL scripting.

Tools/Packages: VM, TSO, IBM Toolkit, zTPFGI, CVS, zLinux & Eclipse

PROJECTS SUMMARY

Company: Mphasis Corporation, Texas, USA (Jan 2016 – till date)

Client: Hewlett Packard.

System: American Airline’s Crew Management.

Key Projects:

Flight operating Integration (FOI)

The objective of this project is to deliver the Flight Attendant contracts and achieve Flight Attendant integration between the two systems: AA’s Flight operation system (FOS) and US airway’s CATS. This project also handles activating the preferential bidding system (PBS) for flight attendants.

Pilot Preferential Bidding System (PBS)

This project provides capability to the AA FOS (Flight Operation System) to handle the preferentially bided awards sent by the PBS system (a proprietary system of AOS Inc.). The existing line bidding process is being phased out of AA FOS system to the PBS system. In the new process, AOS creates Selection lines based on crew member’s preferences and will provide the awarded selection file containing the line details for the next month for each crew member to the AA FOS system. The awarded selection file received by AA FOS is processed and the monthly activities for the crew members are built using the award file received from PBS.

Company: Tata Consultancy services, Maryland, USA (Mar 2013 – Dec 2015)

Client: Marriott International.

System: MARSHA – Reservation System

Key Projects:

OTA Data ingestion - zLinux, PERL Scripting

Extract and log xml data sent by the wholesalers on Linux server to provide analytical tooling support for business users.

PERL scripting language has been used to format the XML’s coming to MARSHA system. And fields like email ID, address, guest names, etc. has been extracted from XMLs and sent over to open system.

Cluster code generation

Introduce automated process to generate used and unused cluster codes. A Cluster code is a group of Rate program codes which are offered to customer for booking. Used and unused cluster codes are generated based on the booking count from today’s date to KDATE (last date of inventory in system).

Marriott Digital Services API Platform Project (DSAP) – Java language

The DSAP platform was created to server as interface between Marriot Mobility Application and backend TPF reservation system MARSHA.

I was brought on to this application to provide support from onsite for Severity 1 to 4 issues.

My responsibilities included: Analyze and Development of issues/tickets.

Company: Computer Sciences Corporation, India (July 2010 – Feb 2013)

Client: Hartford Life Insurance

System: Life-COMM

Keys Projects:

LIFE-COMM Overloan Expanded processing

This enhancement is designed to identify and provide notification of all policies in or near an overloan condition. It will further prevent specific activities from processing if the results of that activity will cause the policy to enter an overloan condition. For conservation purposes, these policies must be reported, and processing of certain activities is prohibited, preventing overloan conditions.

LIFE-COMM Death Claim Enhancement

This enhancement provides the changes required to the LIFE-COMM system in order to process Death Claims. This Death Claim enhancement supports the calculation and distribution to a death benefit clearing account, of benefits attributable upon death from traditional and non-traditional policy benefits.

Company: Mphasis Ltd, Chennai, TN, India (June 2008 July 2010)

Client: Hewlett Packard.

System: United Airlines Reservations & Departure Control.

Key Projects:

Identify duplicate APIS data

This enhancement was done for Continental Airlines, to identify during APIS data collection, if the same exact passport number AND date of birth AND citizenship was entered for another passenger. During APIS collection process, if duplicate APIS data are collected, a warning message will be returned and the APIS data collected would be saved. This allowed the agent to correct the APIS data that is entered incorrectly for the passenger.

Bag tag expansion to 10 digit tag number

This project is to expand the 6 digit baggage tag number to a 10 digit bag tag number which was the standard followed in Airline industry. The automated bag tag generation process was modified to generate a 10 digit bag tag number. Also all baggage records and displays were modified to save/display a 10 digit bag tag number

Presidential Platinum and UA Elite

The business requirement for this project is to introduce 5 new elite levels. With this project, one Pass membership will be identified as “PRESIDENTIAL PLATINUM” for Continental Airlines (CO) and new 4 Elite levels of United Airlines. This enhancement will allow CO to identify and reward their most loyal passengers with a higher level of service and as part of their Star Alliance partnership with United Airlines (UA) provide the appropriate level of service to the UA elite passengers.

Declaration

I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.

(RAJA DAYALAN)

Date: 06/15/2017

Place: TX, USA

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