Customer Service Network Engineer
Resume:
OMAR ADIL
*.*.********@*****.***
**** ****** **** **, ** CAJON, CA, 92019
Profile
Accomplished systems administrator with 6 years of experience managing server infrastructures and data-center operations across multiple platforms. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.
Skills
Network Administrator experienced in server management, systems analysis and database design with leadership skills.
Network Analyst accomplished in constructing and optimizing stored procedures, triggers, tables and user functions.
Expert in routing protocols OSPF, EIGRP and IPv4.
Skills in routing protocols BGP and IPv6
Expert in switching protocols and technologies.(Vlan, HSRP, STP, RSTP,native Vlan, Load balance, Port channel, Access list) ETC…
Multi-layer switches technology (Layer 3 devices).
Capable of working quickly in fast paced environment.
Strong work ethic demonstrated by dedication and success student.
Follow instructions and procedures, learn quickly and retain information.
Fluent in (Arabic-English-Kurdish), Strong Customer Service, Heavy Data Entry
Work experience
Network Engineer
AL JUMEIRAH IND. COM. LTD. - Amman, Jordan Jan 2012 to Oct 2015
Monitoring network performance to determine whether adjustments need to be made.
Installing, configuration and troubleshooting network routers, switches, load balancers, and security devices.
Assisting the IT department with various IT-related upgrades, projects, and tasks.
Quickly responding to network outages.
Participating in Team Meetings as required and provide technical leader-ship.
Communicating technical information to IT staff members.
Performing server backups and maintaining offsite tape storage.
Creating user accounts, permissions, and mailboxes.
Resolving network related issues in a timely manner.
Maintaining infrastructure and desktop application licensing.
Performing configurations backups and disaster recovery operations.
Network Engineer Assistance (Technician) Jan 2010 to Dec 2011
Tatweer Company - Amman, Jordan
Assisting the network engineers with the configurations, designs, cabling.
Assistant to the Team lead and covers the Team Lead role during his absence.
Responsible to implement major service requests and handle major incidents.
Assist in the design, deployment and configuration of servers and enterprise applications
Perform system management and capacity planning
Participate in the development of solutions in analytics, information visualization as well as modeling and simulations.
Documenting network configuration and operational procedures.
Providing technical training to end users.
Evaluating emerging network and security products and technologies.
(Sales supervisor) Mar 2010 to Jan 2012
Raffa Al Sarraf Jewelry
Managing staff of jewelry department, Responsible for all the sales departments
Clean the jewelry, shifts scheduled for the employee
Responsible for the customer and make discount to the customer maximum 15%
Training the new employee in the jewelry department.
Cash counting, closing the registers
POS at KOHL'S Sep 2016 still working
Sales & Customer Service & Cashier
Education & certificates
A.S.U - Amman, Jordan
Studied four semesters in computer science.
M.S.S - Amman, Jordan 2012
High school Diploma
Cisco Certifications 2015
CCNA routing and switching.
CCNP routing and switching.
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