Customer Service Manager

RANDI BROWN

**** ***** **, ******, ***** ***** C: 972-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Enthusiastic and well-organized Dispatch Manager with solid background in scheduling, customer service,

problem solving and managing daily office functions.

SKILLS

Analytical reasoning DOT regulations

Superior attention to detail Proficient in MS Office / Excel

Livery Software Excellent time management

Intuit QuickBooks Problem Solver

Assertive Exceptional Organization

WORK HISTORY

Dispatch Manager, 10/2015 to Current

Premier Transportation – Dallas, Texas

Communicated operational issues and changes on regular basis.

Worked directly with all departments to achieve the best customer service possible.

Communicated all emergencies, delays due to weather and schedule changes to customers and dispatch.

Established long-term customer relationships through prompt and courteous service.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Adhered to all confidentiality requirements at all times.

Schedule Dispatch staff shifts to cover peaks and lulls in reservations.

Trained dispatch staff and chauffeurs on operating procedures company policies.

Issue all employee equipment (iPads and phones) and configure needed apps (Office 365, Livery, and

Actsoft)

Groups Logistics Dispatch / Sales, 11/2014 to 05/2015

Premier Transportation – Dallas, TX

Developed highly empathetic client relationships and earned a reputation for exceeding service goals.

Communicated with dispatchers and customers regarding reservations.

Negotiated prices, terms of sales and service agreements.

Met existing customers to review current services and expand on new service opportunities.

Processed invoices, credit memos and applied payment transactions.

Imported manifest into Livery from Excel

Reviewed and revised manifests on Excel

Dispatcher, 11/2009 to 05/2014

Premier Transportation – Dallas, TX

Accurately read, understood, and carried out written instructions.

Communicated operational issues and changes to supervisor on regular basis.

Ensured chauffeurs timely response in picking up passengers.

Prepared and scheduled preventative maintenance work on vehicles.

Established long-term customer relationships through prompt and courteous service.

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