Manager Customer Service

Steven DePue

**** ****** **, *** *, Richmond, VA 23234

804-***-**** ***********@*****.***

https://www.linkedin.com/in/stevendepue

EDUCATION

Virginia Commonwealth University Richmond, VA

Bachelor of Science - Psychology 2010

EXPERIENCE

Virginia Premier Health Plan Richmond, VA

Manager, Transportation Support Services 2016 – 2016

Developed & maintained the alternative transportation process, and the transportation provider network.

Responsible for driver safety, accident reporting, vehicle repairs, maintenance, inspections, licensing, and compliance with regulatory standards.

Analyzed data to develop alternative solutions or methods of proceeding

Created work studies to adequately evaluate processes, procedures, systems, communications, workflow, and production methods with the goal of improving such.

Owens & Minor Inc. Mechanicsville, VA

Analyst (Contractor Position) 2014 - 2016

Performed trend analysis of various aspects of the business ranging from quantifying expenses for employee turnover to creating a business plan to resolve issues discovered during the analysis.

Developed advanced excel spreadsheets to automate and analyze financial reports determining overall sales by region and by products within the company.

Provided Financial systems expertise and analyses on comprehensive system migrations

Skills – SQL, Advanced Excel (Complex Array Formulas), Microsoft Access, TMS (JDA)

Accountemps Staffing Agency Richmond, VA

Customer Field Services Manager 2012 – 2014

Analyzed employee data to make recommendations on pressing issues.

Comprehensive analysis of financials (P & L and Budgets) to determine areas where improvement is needed.

Aqua America Inc. Rockville, VA

Customer Field Services Manager 2008 – 2012

Managed customer service processed for institution of changes and responding to complaints from regulatory entities, businesses, or customers who have residential service.

Monitored productivity reports (KPI’s) to explain variances and recommend process changes including corrective measures (When Appropriate).

MILITARY EXPERIENCE

U.S. Navy Richmond, VA

Personnelman & Radioman 1999 – 2002

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