Seni

KEVIN B. BROWN, JR.

**** ***** **** *******, ******* Heights, MD 20743 *********.**@*****.*** 240-***-****

Entry-level IT professional with strong analytical abilities

SUMMARY OF QUALIFICATIONS

Bowie State University graduate with strong IT experience as a computer technician and excellent academic background.

Proven ability to diagnose, troubleshoot and resolve technical problems while providing exceptional service to both internal and external customers.

Embraces and learns new technology quickly and successfully; self-starter who works well independently and in team environments.

Currently studying for A+ and Security + Certifications forthcoming.

TECHNICAL SKILLS

Windows 2007, 7, 8, 2010 Server 2008, 2012 Mac OS X Microsoft Office 2003, 2007, 2010, 2013 Fedora Administration Wireless Networking Hard Drive Partitioning PC Setups Software Package Installation Motherboards/Various Hardware Troubleshooting Process/Procedure Writing Desktop Support

EDUCATION

Bachelor of Science in Computer Technology, Bowie State University, Bowie, MD May 23rd, 2015

PROFESSIONAL EXPERIENCE

Senior Analyst, AARP, Washington D.C. 10/15-Present

Working as a subsidiary for HCL Technologies, I execute responsive actions designated towards my team’s tickets.

Providing fast and effective troubleshooting solutions from "Level 1-3 Desk-side Technical Support."

Diagnostics of Switches, Routers, Ports and other connectivity issues occurring on the Network.

Knowledgeable of techniques for removal of Trojans, Malware with clean installs scanning/quarantine and rescue disks.

Encryption on Apple devices with installation of Air Watch of security, device management, activation and enrollment.

Computer Technician, Rich LLC, Ft. Washington, MD 12/11-9/15

Perform PC setups for county staff; PC assembly and disassembly.

Install software application packages on new staff PCs.

Remove RAM storage from PCs before disposal.

Assisted lead technicians with transporting new PCs to various county buildings.

Help Desk Analyst, University of Maryland University College, Largo, MD 4/15-6/15

Provided accessible, courteous, quality and responsive “Level I Help Desk Support” to all customer care center clients.

Performed troubleshooting on standard operating environment which included workstations, servers and related equipment and all other hardware components and peripherals.

Monitored and kept clients informed of open ticket statuses.

Advised customers of most efficient ways to utilize their systems to meet all educational and business needs.

Took ownership of all incoming issues and escalated to senior consultants as required, which ensured problem resolution in a timely manner.

Student Intern, Office of Annual Giving-Bowie State University, Bowie, MD 10/13-5/14

Provided desktop support assistance for the director and secretary which included email exchanges, TCP-IP installations and troubleshooting.

Performed data entry and managed files in folders and in Oracle.

Took incoming calls and answered general inquiries for “Alumni Relations.”

Logistics Personnel, Office of Procurement-Bowie State University, Bowie, MD 9/12-5/13

Accurately broke down servers for storage.

Performed removal of hard drives and RAM storage units from CPUs on Windows and Macintosh operating systems.

Managed inventory database retrievals for merchandise counts.

Performed deliveries and moved computer equipment on campus to various areas for storage and use.

AFFILIATIONS

The Most Worshipful Prince of Hall Grand Lodge of Washington, DC Doric Lodge #19

Karnak Temple #230 AEAONMS Oasis of Washington Desert of District of Columbia

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