Customer Service Mechanical
Resume:
Patricia Amato
North Port FL.
Phone: 941-***-****
E-mail: **********@*****.***
Strengths
Customer-service oriented
Strong organizational Skills
Attention to detail
Outgoing
Passionate and Motivated
MS Word and PowerPoint
Fast learner
Education
Bachelors (11/2012)
Received diploma online
University of Phoenix
GPA 3.4
Experience
Customer Service (05/2013 –02/2015)
Alpine Access/Sykes (Denver CO)
Handle inbound customer service calls from client’s customers
50 to 100 calls per day
Communicate, build, and anticipate clients customers’ needs, and expectations
Make decisions based on a positive financial outcome of client and customer
Take payments over the phone and answering billing questions
Used a system to gather information, research/resolve inquires and log customer calls
Customer Service (11/2011 – 01/2012)
TeleTech (Englewood CO)
Responded to telephone inquiries and complaints in a prompt, accurate and
Resume: Patricia Amato
courteous manner following standard scripts and procedures
Gathered information form the caller to properly resolve the situation
Investigated and attempted to resolve complaints and may forward more complex scenarios to senior level staff
Informed customers about services available and ascertained customer needs Express Employment (05/2015 – 11/ 2015)
Land and Sea Warehouse pull and pack warehouse 05 -08 / 2015
Tervis Tumbler production warehouse 08 – 11/2015 Mechanical Work (5/1989 – 9/1992)
Phillips 66 Englewood FL
Oil changes and transmission service
Brakes, water pumps, tune ups and alternator, batteries, whatever needed to be done on outside of motor.
Billing appointment setting and cashing customer out, answering phone
Mechanical Work (2/1993 – 10/1996)
Sparks Automotive (Venice FL)
Brakes, tune ups, oil changes, transmission service, replacing anything on outside of motor.
Skills
Good with Microsoft Word and Power Point, multi-tasker, computer knowledgeable, quick learner and able to perform duties on own
Have worked as a mechanic but it has been several years ago but keep up on my own/friends vehicles’. So know my way around tools .
Also able to lift and carry things up to 50 lbs. or so
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