Engineer Technical Support

MOUNIR CHEAIB

**** * ********, *******, ** ***** Email:************@*******.*** Phone: 316-***-****

SUMMARY OF SKILLS:

Installed and maintained HP, Linux and Windows 2003/2008 servers, including but not limited to Active Directory, DHCP/DNS, Domain Controllers, Exchange Server, and File Servers

Blue J, Eclipse application

Programmed using C language

Familiar with SQL and JAVA

Hands-On Knowledge on Software Test Engineering

10+ experience in RAID Technology and its application with the different RAID levels (0,1,3,5 and 6)

Experience with network infrastructure, including Cisco environments.

1 year experience with Vmware environment.

EDUCATION:

Master of Science in Computer Science

Graduation date: Fall 2007 Overall GPA: 3.1/4.00 Wichita State University Wichita, KS

Bachelors of Science in Physics

Graduation date: July 1991 Overall GPA: 3.4 /4.0 Beirut Arab University Beirut, Lebanon

CCNA, Net+, server 2012 Certification Program New Horizon Learning Center Conshohocken, PA

School Projects

Oil Well ownership analysis: generated a product that automates the process of well ownership analysis and report generation

Book store database: designed and generated a database for a bookstore

WORK EXPERIENCE:

Computer Tech

Ribbits Computers Wichita, KS April 2016 – Present

Troubleshoot computer issues for clients, including installing, configuring windows systems.

Built custom pc for clients based on preferred specifications. As well handling hardware upgrades and hardware replacement.

Technical Support Engineer

Convergys Wichita, KS April 2014 - Oct 2015

Worked in the ICR center at NetApp

Responded to customer calls on Data ONTAP and FAS controllers issues, such as failed hardware, setup issues, network, NFS and CIFS access issues

Troubleshoot field issues and supply customer with resolution and needed documents

Software Test Engineer

NETAPP (formerly LSI) Wichita, KS Sept. 2011 - Oct. 2013

Trained new engineers one on one for a period 3-4 months on daily operations and procedures

Designed test plans, scenarios, scripts or procedures

Tested System modifications to prepare for implementation

Documented software defects, using a bug tracking system, and report defects to software developers.

Identified, analyzed, and documented problems with program function, output, online screen, or content

Monitored bug resolution efforts and track successes

Created or maintained databases of known test defects

Reviewed software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks

Technical Assistance Contractor

Pro Unlimited Worked onsite at LSI Wichita, KS June 2007 - Sept. 2011

Managed test configurations: Planning, hardware setup, test execution, defects submission and tracking, coordinating with students on the work load and assigning tasks

Wrote shell scripts such as creating file systems, and logical volumes, cleaning the logs and prepared the system for IO

Tested, installed software, installed and configured operating system, HBA drivers, flashing BIOS on HP-UNIX, NETWARE, SOLARIS, and WINDOWS 2003 SERVER

Handled and upgraded hardware such as memory upgrade, host bus adapter card installation, drivers

Set and ran multi-host configurations troubleshooting host problems, sat fiber channel switches which include cabling, zoning and configuration setup

Student Test Technician (co-op)

Pro Unlimited Worked onsite at LSI Wichita, KS Feb. 2001 – June 2007

Downloaded controller Firmware through shell and SANtricity GUI, debugged firmware issues

Wrote shell scripts such as creating file systems, and logical volumes, cleaning the logs and prepare the system for IO

Tested, installed software, installed and configured Operating system, HBA drivers, flashing BIOS on HP-UNIX, NETWARE, SOLARIS, and WINDOWS 2003 SERVER

Handled and upgraded hardware such as memory upgrade, host bus adapter card installation, drivers

Set and ran het-host configurations troubleshooting host problems, sat fiber channel switches which include cabling, zoning and configuration setup

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