Customer Service Supply Chain

MARK A. MORGAN

**** *. ******* ** ** Phoenix, AZ, 85029

208-***-**** ~ ************@*****.***

SUMMARY OF QUALIFICATIONS

A dedicated, detail-oriented and organized Sales and Supply Chain Logistics Supervisor with over five years of experience, specializing in business systems and process improvement. Specific working experience with Canadian and Overseas Freight.

SKILLS

Logistics Planning

Customs Compliance

Just In Time (JIT)

Supply Chain Logistics

Import/Export

Warehouse Management

Inventory Control

Planning

Distribution

ISO 9001/9002

SAP

Office 365 Excel/PP

PROFESSIONAL WORK EXPERIENCE

Dicks Sporting Goods, Deer Valley, AZ 2014-Present

Firearms Sales

Provide customer sales support for purchasing outdoor hunting equipment and process proper licensing documentation.

United States Postal Office, Phoenix, AZ 11/2016-2/2017

Postal Service Employee/Material Handler -Seasonal

Direct loading and unloading of flat magazines and run sorter machines.

R&L Truckload, Phoenix, AZ 2/2016-8/2016

Freight Specialist

Provide shipping freight expertise for domestic and international clients.

Specialize in McCloud, Legacy, Microsoft Office, SharePoint, Jabber, DAT, and truckstop.com software operations.

Negotiate pricing and broker freight deals.

Build and maintain effective relationships with independent and company-owned truckers to guarantee increase in company-secured contracts.

Participate in professional development opportunities by attending off-site work-related workshops.

NIKE Corp. Memphis, TN

Assistant Buyer/Maintenance Intern

Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, and shipping.

Maintain metrics, reports, process documentation, customer service logs, and training and safety records

Use problem-solving strategies and provide excellent customer service

Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes and carriers.

Negotiate transportation rates and services.

Negotiate with suppliers and customers to improve supply chain efficiency and sustainability.

Direct distribution center operation to ensure achievement of cost, productivity, accuracy, and timeliness objectives.

Williams Sonoma, Olive Branch, MS

Supervisor

Direct and coordinate comprehensive logistical and reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, and final disposal of resources.

Supervise work of logistics specialists, planners, and schedulers.

Direct a staff of nine to twenty-five persons daily in logistically directing and navigating bulk cargo of up to 7000 pieces a shift.

Direct inbound and outbound logistics operations, such as transportation or warehouse activities, safety performance, and logistics quality management.

Kellogg/Temp, Rossville, TN

SAP Operator

Maintain and replenished all merchandise in stock

Reverse logistics and SAP.

Process inbound receiving shipments and paperwork.

ADDITIONAL EXPERIENCE

Allied-Barton/Security Officer, Columbus, OH

Sherwin Williams/Mill Operator Grove, OH

The Limited Corporation/Merchandise Processor Blacklick, OH

Smiths Medical Corp, Dublin Ohio, Inventory Analyst

Consumer Financial Consulting/Broker, Dublin, OH

Bank One/Digital Print Operator, Columbus, OH

EDUCATION

Applied Associate of Science, Supply Chain Management 08/20/2015

Columbus State Community College, Columbus, OH

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