GREGORY L BEAUDRY JR.

P.O.BOX *** BROAD BROOK, CT 06016

860-***-**** ac0468@r.postjobfree.com

OBJECTIVE: Extensive experience in computer repair and configuration, new software and hardware installs and troubleshooting all types of systems. I also have extensive experience in installing Networks. I am a self-starter and a team player. I have 20+ years in the Information Technology Field.

EXPERIENCE:

CompuCom/T-Mobile USA October 6 2013 – September 2016 Senior Tech 1.5 / Senior Field Services Analyst / Desktop Support Tm Lead T-Mobile USA Dec 26-2006 – July 16 2013

Sr. Specialist, EIT Administration

• 55,000 + Users – 75,000 + Computers Company Wide

• Field Tech for 78 Retail Locations, 4 Switches (MSO and MSC), 6 RBOs

• Full TMO Call Center Support. 17 Call Centers. Onsite and Remote

• Supported 6 Directors and District Directors in my market

• Support and maintained Cisco Web Conferencing equipment including video and live web broadcasts.

• Networking: TCP/IP, 10/100/1000-base-t, Hubs/Switches, Routers, CSU/DSU’s ( Cisco )

• Operation Systems: Windows XP, Windows 7, 8, 10, MAC PCs

• Core Applications: MS Office Suite, MS Project, Reflections, Remedy, Office 365 and Office 365 migrations

• Citrix, Visio, Internet Explorer, Microsoft Outlook

• Core Hardware: Servers/Desktops/Laptops, Printers/Plotters, Retail cash drawers, barcode scanning readers, Telephony: PBX

(Avaya/Cisco) skills to include Add/Moves/Changes within the PBX. Understanding of Voicemail System and knowledge of basic PBX commands

• Multiple Windows Domains and Active Directories.

• PC BIOS and architecture

• Network interface card installation and configuration.

• PC storage subsystems.

• Systems Imaging (SCCM Client Center)

• Hard drives, floppy drives, CD ROM's.

• Desktop Support – Hardware + Software

• External tape drives, USB storage and NAS devices.

• PC media technology installation and configuration.

• Printer and print server installation, configuration and maintenance

• (Subject-Matter Expert) EMC Avamar - Reduplication Backup Software and System – Server/Client

• SME (Subject-Matter Expert) Team for testing and rollout (SCCM 2012) of Windows 7 and Windows 10 deployments

• SME (Subject-Matter Expert) Team for Office 365 and Skype/Lync

• Support for HP, Dell, Lenovo and Toshiba. Desktops, Laptops, Tablets and Windows Surface

• Support for IPads and MAC PCs

• Development/Project Team of the new retail Store and Call Centers

• Part of the Disaster Recovery Team for New England (War Room, Generator setup and Deployment)

• Spent 6 weeks in TMO HQ, Seattle Washington supporting high level Directors including the CEO of TMO

• Retail

o IPADs – Managed using Afaria and MobileIron. Support and Imaging o Ingenicos – Install, Trouble Shooting and RMAs

o Network Cash Drawer – Install, Setup and Configure o Portal Content – Configure using KioWare

o Network Printing – Setup and Support. Computers and IPADs o Cisco WIFI AP Setup/Configure

IntelliMark May 05 – November 06

Field Project Technician / Fleet / Bank of America

• Install and configure Cisco Routers (3745) and Switches (3550)

• Extend D-Marks for T1’s and ISND

Independent Contractor June 03 - Contract

Installing DSL/Cable internet for residential and business

• Trouble shooting networks and servers for performance

• Configuring internet with firewalls

• Upgrading computers, servers, and networks

• Design, Configure and setup of networks

State of Connecticut D.E.P. May 00 – June 03

Technical Specialist II Financial & Support Services Information Technology

• Project Manager for the roll out team of 6 people

• LAN & WAN install and troubleshooting Cisco Routers.

• Administrator and Configure IIs servers for Intranet and Internet

• Administrator Novell and Microsoft NT Server Environment

• Administrator Novell GroupWise E-Mail

• Setup and Administer Altiris Client Management Suite

• Administrator Altiris for 1100 Clients with Carbon Copy remote control and inventory control

• Install and configure FileNET

• Connecting T1, T3, and frame relay lines to all State Parks and remote sites along with State Police HQ

• Using Power Quest for imaging along with Altitis

• On Call Level 2 and 3 Help Desk supporting all Servers which include Nt, 2000, And Novell. 24/7 support by pager.

• Installed and Configured Legato Backup for all servers for DEP

• Coordinated and executed a 1550 PC new computer roll out for the DEP (Using Altiris) P C Consultants Hartford / State of Connecticut D.E.P. November 98-May 00 Network Administrator – Computer Consultant

• RollOut project for new computers and Y2K

• Installed new Compaq servers and used Compaq Insight Tools to monitor and remote control servers. Also used for reporting and usage.

• Administrating Power Quest for Imaging of PCs

• Admin for WinNt and Novell

• Hardware and Software upgrades and Installations / Configuration

• E-Mail installation and Admin

• Installed and configured Norton Anti-Virus and MacAfee, for servers and work stations.

• This included all field location for the State-D.E.P.

• LAN and WAN with Cisco installation

Greater Enfield Allied Rehabilitation Centers March 98-October 98 Computer Analyst – System Admin

• Responsible included, all the computers and networks for 5 business locations, as well as 12 group homes.

• Install and maintaining Microsoft NT servers and clients for 50 computers.

• All upgrades and repairs were included

• Training staff on Windows 95, and Office 97

Pride Technologies / Northeast Utilities February 95-March 98 Computer Technician - Analyst

• In charge of the I96 Project, which included upgrades for all of the computers and networks.

• Replacing Novell server to Microsoft NT servers, also maintaining the system.

• ReImaging of all machines

• Setting up all desktops with SMS for Hardware and Software reporting

• Setting up the Intranet and Internet Programs

• Also, break fixing

Town of Enfield 1992-1993

Computer technician

• Responsible for installation of new computers and upgrades for all others. I also repaired all printers, fax machines, scanners, and much more equipment. I also did networking (Lantastic) and Microsoft NT.

• In charge of 18 schools and town libraries.

EDUCATION:

Enfield High School Graduated 1992

Springfield Technical Community College 1992-1994

Completed courses for my A+, MCP & MCSA 2003 + CCNA at CTC Corporate Training Center OLDER SOFTWARE / HARDWARE:

• Office 97, 2000, 2003 • Windows Workstation Nt 4x

• Lotus 97, 2000 • Windows Server Nt 3x, 4x, 2000, 2003

• Windows 9x • Novell 3xx, 4xx, 5xx, 6xx

• Windows 2000 Pro • Windows Millennium (Me), XP, XP PRO

• WinInstall • Novell GroupWise

• WordPerfect, 2000 • Drive Image 1x, 2x,

• Word for Windows • Partition Magic 5.0

• Quick Books (3.0, 5.0, 6.0, & Pro) • Ms Proxy Server & IIS 2.0

• Cisco Routers (Basic) • Check Point Fire Walls

• Altiris Manage Suite • Windows Advanced Server

• Microsoft Exchange Server + Mail (Basic) • FileNET (Basic)

• SonicWall Pro • Hp Procurve Switch

• WS_FTP Server • Ipswitch Collaboration Suite 2006

• WS_FTP Professional 2006 • Symantec Corp. VERITAS Backup 10d

• Prophesy Dispatch Setup • ACT 2006 Setup

• ABOL Software • IBM Client

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