Field Service Engineer

James Michael Phillips **** Seven Pines LN

Cell 757-***-****

Waldorf MD, 20603 *******.***********@******.***

Objective

Apply 25 years troubleshooting and repair experience in a technical environment to serve employers and customers alike. Provide top of the line experience with leading edge technology to provide an excellent customer service experience for end users and employers.

Profile

Dedicated Field Service Engineer with excellent technical, analytical and communication skills. Proven track record in managing new systems and technology demonstrated by 25 years of experience in diverse industries.

Skills

Biomedical Engineering Experience

ACRP Qualified Field Service Engineer

Broad Experience in Field Service Covering X Ray Systems to Digital Imaging Equipment

Management and Leadership

Project Management

Team Player

Troubleshooting/Problem Solving

Accomplishments

Recent ACRP (Assoc. of Clinical Research Professionals) course completion to become a qualified Biomedical Field Service engineer. Worked with engineering group to modify and improve overall product performance

Eliminated machine defects through recommendation of machine adjustments.

Worked closely with customers to align specific needs into the next generation of operating software.

Professional Experience

Ortho Clinical Diagnostics, Washington DC, Northern Virginia, Maryland 3-16 to present

Field service engineer: Installed, maintained and repaired Ortho’s line of

both transfusional medicine and clinical Chemistry systems across a broad

and diverse geographical area. As an FSE. I was called upon to travel extensively and

be on call at all times. Due to urgent nature of the required tests, speed as well as

accuracy were paramount. As a FSE on some of the newer product, i worked closely with

senior technical personnel and company R&D personnel to resolve issues plaguing systems

around the country.

Fuji-Film Medical Systems USA, Chesapeake, VA 2007 – 2015

Field Service Engineer, Networked Systems: Maintained the entire Fuji-Film product line, including Digital X Ray systems to Fuji-Films line of Life Science camera equipment. Worked closely with customers to schedule and carry out maintenance of complex digital imaging equipment. Traveled extensively throughout the state of Virginia and North Carolina meeting customer and manufacturer Support Level Agreements. Led successful rollout of the US Navy’s Picture Archiving Communications System (PACS)/ this involved building and deploying complex servers, network hardware, operational desktop systems and all associated content switches. The multi-faceted skills applied here ranging from network troubleshooting to deployment of computerized and digital x-ray systems were also used successfully at several other customer rollout sites throughout the medical centers total footprint.

E.D.S., Norfolk, VA 2005 – 2007

Systems Analyst

Performed Systems Analyst and Help Desk Technician responsibilities, troubleshooting issues ranging from desktop PC through network wide and server problems.

HP - Indigo Division, Dallas - Fort Worth, TX 1994 – 2005

Field Service Engineer

Maintained Indigo's line of Direct to Press and Digital Offset Imaging systems. Serviced and sold upgrades and service contracts. Applied Patches and SW upgrades as needed.

Seatt Corp., Downers Grove, IL 1992 – 1994

Electrical Engineering Technician

Designed, prototyped and supervised assembly lines building Photoelectric Smoke Detectors. Designed and recommended design changes and new products. Spearheaded documentation of classified reports.

Information International INC, Elmhurst, IL 1990 – 1992

Field Service Engineer

United States Navy, Virginia Beach, VA 1982 – 1990

Avionics Technician

Education and Training

MCSE Certification 2005

College of Dupage, Lisle, IL, 1994

Associate of Science Electrical Engineering

United States Navy Avionics, Millington, TN 1983

Class A School

Security clearance: TOP Secret while employed with E.D.S

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