John Kiefer

**** *. **** **

Berkeley, IL *****

708-***-****

ac0440@r.postjobfree.com

Throughout my years at

Opticote, Inc., I put together

simple solutions to difficult

problems

The open house at

Performance Bicycles, Inc.

collects bike donations for

third world countries

Gold bicycle awards are

earned and are based on

unsolicited customer comments

WORK EXPERIENCE

OPTICOTE, INC., Franklin Park, IL

Shipping and International Customer Service Manager Dec 2002 – Jun 2017

• Coordinated international shipping via UPS Worldship and FedEx

• Entered and maintained custom coating accounts

• Prepared and followed-up on CTC manufacturing processes

• Wrote customer service/shipping policies and procedures manuals

PERFORMANCE BICYCLES, INC., Lombard, IL

Retail Sales Associate Apr 2012 – Present

• Bicycle and accessories sales

• Initiated and manage annual not-for-profit open house

• Earned three gold bicycle awards for outstanding customer service SALES AIDS, INC., Downers Grove, IL

B2B Corporate Sales Aug 2001 – Oct 2002

• Created marketing ideas

• Customized promotional items sales

KIEFER'S GALLERIES., LaGrange, IL

Owner Apr 1986 – Aug 1995

• Hired and trained staff

• Purchased and managed inventory

• Produced advertising and TV ads

• Chaired LaGrange Business Association special events project

• Installed and maintained point-of-sale accounting and sales system

• Directed marketing campaigns and sales promotions

• Coordinated guest artist appearances

EDUCATION

Parkway West High School, Ballwin, MO

COMPUTER SKILLS

• Microsoft Word and Excel

• Bravo

• UPS Worldship

ADDITIONAL SKILLS

• Impeccable customer service skills

• Proactive problem solver and self-starter

• Team builder

• 20+ years retail management

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