Customer Service managments
Resume:
John Kiefer
Berkeley, IL *****
************@*****.***
Throughout my years at
Opticote, Inc., I put together
simple solutions to difficult
problems
The open house at
Performance Bicycles, Inc.
collects bike donations for
third world countries
Gold bicycle awards are
earned and are based on
unsolicited customer comments
WORK EXPERIENCE
OPTICOTE, INC., Franklin Park, IL
Shipping and International Customer Service Manager Dec 2002 – Jun 2017
• Coordinated international shipping via UPS Worldship and FedEx
• Entered and maintained custom coating accounts
• Prepared and followed-up on CTC manufacturing processes
• Wrote customer service/shipping policies and procedures manuals
PERFORMANCE BICYCLES, INC., Lombard, IL
Retail Sales Associate Apr 2012 – Present
• Bicycle and accessories sales
• Initiated and manage annual not-for-profit open house
• Earned three gold bicycle awards for outstanding customer service SALES AIDS, INC., Downers Grove, IL
B2B Corporate Sales Aug 2001 – Oct 2002
• Created marketing ideas
• Customized promotional items sales
KIEFER'S GALLERIES., LaGrange, IL
Owner Apr 1986 – Aug 1995
• Hired and trained staff
• Purchased and managed inventory
• Produced advertising and TV ads
• Chaired LaGrange Business Association special events project
• Installed and maintained point-of-sale accounting and sales system
• Directed marketing campaigns and sales promotions
• Coordinated guest artist appearances
EDUCATION
Parkway West High School, Ballwin, MO
COMPUTER SKILLS
• Microsoft Word and Excel
• Bravo
• UPS Worldship
ADDITIONAL SKILLS
• Impeccable customer service skills
• Proactive problem solver and self-starter
• Team builder
• 20+ years retail management
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