Customer Service Project Management
Resume:
Alexander Roy Climaco Clark
*********************@*****.***
SQL Database Administrator
SUMMARY OF QUALIFICATIONS
Quality-focused IT professional in network administration, software and hardware support specialist and committed to sorting out IT network related issues to ensure effective flow of information.
Team player, great customer service, and dedicated to work under pressure to meet the desired goal.
Quickly learn new systems, protocols and computer programs, operating cleverly and efficiently within them or establishing contingency plans to turn potential problems into opportunities.
Currently pursuing Master of Information Systems Management; Willing to travel locally.
CORE COMPETENCIES
Windows Active Directory • Project Management • System Administration • VoIP Implementation • Database Administration • System Upgrade • Ticket System Support • Testing & Troubleshooting • Spectrum Analyzers • Problem Identification / Analysis • SQL •Info Sec Planning • Network Administration • Soldering • Electronics
EXPERIENCE
RadioShack, Bellevue, WA December 2016-Present
Sales Associate
●Maintained store in function and appearance
●Closed three locations by emptying inventory and getting locations ready
●Found pertinent information to help customers whenever needed
●Maintained professionalism while resolving customer issues and complaints
●Managed customer calls, finding issues and solutions
Triex Technologies Contracting to Microsoft, Redmond, WA January 2015-June 2016
Lab Tech
●Utilized testing procedures to find issues or replicate bugs found in testing systems on the manufacturing floor
Imaged and configured IPCs
●Troubleshot IPC software and hardware issues
●Utilizing company schematics, created and maintained testers
●Researched time sensitive issues
●MS Surface team
●Tested devices and testing equipment
●Worked with engineering team to find and address programming, electrical, or network issues
●Assisted researching and implementing the collaboration of multiple systems
●'Tented' for multiple projects (security)
Network Administration Services, Puyallup, WA April 2014-April 2014
IT Intern
●Intern for IT solutions for Seattle State Fair
●Diagnosed issues of IT equipment and repaired or replaced defective equipment
●Tested and retested repaired or replaced equipment
●Repaired or reported software issues
United States Navy, Pearl Harbor, HI September 2005-September 2010
Navigation Electronics Technician (SS)
●Inspected systems for repair and upkeep.
●Worked on ships non-nuclear electrical systems, including internal communications and navigation.
●Conducted maintenance and training utilizing research resources utilizing MRCs.
●Updated, Maintained and organized ship records
●TS/SCI Clearance achieved.
●Troubleshot several issues to find causes
●Trained new shipmates
EDUCATION
Keller Graduate School of Management, Online
MISM Info Sec September 2018
DeVry University, Seattle, WA
CIS DBM March 2014
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