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Technical Support Microsoft Office

Location:
Newark, DE, 19702
Posted:
July 04, 2017

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Resume:

Gary L. Chandler

*** ********* ****

Newark, DE *9702

302-***-****

*.*.***********@*****.***

EMPLOYMENT

Anti-Money Laundering Investigations - Global Financial Crimes and Regulatory Compliance

Mitchell Martin Inc./HSBC, New Castle, Delaware 2015- 2016

Performed AML/BSA Transaction Monitoring

Processing daily AML and OFAC transactions against required lists to ensure all transactions are compliant with AML policies and OFAC regulations

Evaluated transactions and customer relationships for evidence of money laundering activities, and identifies red flag issues

Handled case analysis for escalated issues and 2nd line of defense with in AML framework for further investigation

Responsible for identifying, researching patterns and trends in customer data to prevent, mitigate and report suspicious activity related terrorist financing and structuring

Participated in and provided technical support for projects and initiatives with moderate to high risk

Assist with preparation and review materials gathered for regulatory exams/audits

Prepared suspicious activity reports for BSA/AML management

Used Microsoft Excel and templates to interpret and apply financial data to resolve problems

Provided compliance support and techniques by researching, utilizing bank systems, intranet, internet and other pertinent mainframe systems

Anti-Money Laundering Investigator II/Compliance

Capital One, Wilmington, DE 2013- 2015

Reviewed BSA/AML Retail Bank alerts analysis

Handled and managed a caseload of investigations and follow-ups

Worked closely with team members and other financial institutions to fulfill 314(b) of the USA Patriot Act Sharing of Information requests.

Evaluated wire transfers and other payments for potential money laundering and inconsistencies

Performed detailed analyses to detect patterns, trends and anomalies in transactions and relationships across multiples businesses,

Performed ad-hoc reviews as a result of issues or areas of concern for potential risk

Accountable for documenting and reporting the investigation findings in the Actimize Case Management System

Performed Due Diligence using internal bank systems and external records

Wrote Suspicious Activity Reports for submission to FinCen

Provider Service,

Highmark(DE)/Contemporary Staffing, Wilmington, DE 2012-2013

Reviewed and investigated outstanding health insurance claims, eligibility and contracts to ensure quality provider service.

Established relationships with provider groups through telephone, fax, and email

Communications Specialist

Coventry Healthcare (DE), Newark, DE 2011-2012

Investigated, analyzed and resolved outstanding issues with claims, eligibility and coordination of benefits to achieve customer satisfaction.

Maintained relationships with provider groups, employer groups, and brokers through telephone, fax, and email correspondence.

Account Specialist,

Barclays Bank (DE), Wilmington, DE 2008-2010

Negotiated account pricing to meet bank profitability and customer satisfaction; discussed decreasing interest rates (APR) to ensure customer resolution.

Analyzed customer performance data and provided strategies to improve the customer retention program.

Worked closely with marketing analysts to establish metrics and build reports to measure program success.

SPECIAL TRAINING/SKILLS

Microsoft Office Applications, Word, Access, Excel, Power point, Outlook, Internet, PeopleSoft, Lotus Notes, SQN, TSYS, Host, and other mainframes, NaviNet, Actimize, Citrix, Acquire, RDC, V -Lookup, FinCen, NorCom, Orbis and LexisNexis

EDUCATION

Associate of Liberal Arts, September 2002-May 2004

Salem Community College, Carney’s Point, New Jersey 3.24 G.P.A

General Studies Major, January 2001- May 2002

Delaware Technical & Community college, Stanton, Delaware



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