Human Resources, Customer Service, operations production management

QUALIFICATION SUMMARY

I have been working in the manufacturing industry for the last ten years in a variety of roles such as operations management, human resources, facilities, occupational health and safety, security, and line supervision. I have experience in the construction industry, primarily H.V.A.C. contracting and worked in information technology with companies such as Dell Computers and Central Parking Corporation, performing administrative and support roles. I possess skill sets such as operational effectiveness, continuous improvement, service enhancement, Kaizen, servant leadership, Safety LOTO, injury incident analysis, FAO, Recordable, and lost time cases (LTC), root cause analysis, safety tours and preventive measures, quality control, MS Office, team building, and motivational ecouragement.

PROFESSIONAL EXPERIENCE

Production Supervisor, Carlex Glass America, Nashville, TN

May 2015 to Present

Lead team meetings communicating quality and production information in addition to general information from other locations/departments

Coach and counsel crew members in safety, performance, attendance, training, housekeeping/5S, and quality to ensure understanding and compliance of company requirements

Assure that all production, safety, quality, and information is clearly communicated to all team members

Actively participate in accident/injury, including near misses, investigations and resolve any deficiencies, to include engineering controls, employee education, etc.

Perform audits in areas of safety, training, and quality to support company needs, and develop countermeasures when necessary

Assist the Company compliance with requirements of TS16949 and other customer mandated certifications

Coordinate work assignments for team members

Administer proper disciplinary actions when violations occur

Assist with materials planning and logistics

Review production data turned in from each operator

Process payroll and attendance data

Assist in preventive maintenance of equipment

Reduced downtime recovery by modifying procedures in place for better efficiency.

Account Manager - Securitas Security Services -Ford, ACH, Zeledyne, Carlite, Carlex, Nashville, TN

Feb 2008 to May 2015

Serves as a key point of client contact to ensure the delivery of high quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.

Meets regularly with client representatives for status updates; addresses any actual or potential problems; assists line management in negotiation of client contract; provides support during client start-up; supports security planning, assessments and surveys; reviews and updates post orders.

Oversees, coordinates with line management, and participates in the recruitment, selection, orientation, training, development and retention of high caliber staff; acts to ensure that each staff member is treated with dignity and respect; plans, assigns, and directs work; coaches employees and carries out disciplinary actions, as necessary.

Assists in development and administration of budget in relation to assigned account.

Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.

Within scope of client contract and assigned duties, authorizes appropriate expenditures including equipment, supplies, and vehicles; acts to ensure that vehicles are properly maintained and administers driver training; acts to ensure that there is an adequate inventory of uniforms, radios, and other supplies and equipment; maintains and submits payroll records and other associate and business information.

Prepares and coordinates staffing schedules for account, in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client requirements while controlling labor costs; reviews Security Officer site reports to verify post orders and client directives have been satisfactorily followed; personally inspects all posts as part the evaluation of security staff.

Provides input to company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.

Performs tasks and duties of a similar nature and scope as required for assigned account.

Restructured manpower for a cost savings of 20%, 150k cost savings annually.

Evaluated and implemented value added services, producing a higher level of quality, with a 100% retention rate.

EDUCATION

Ashford University, San Diego, CA

Bachelor of Arts in Business Administration - Currently enrolled

Aug. 2015 – Aug. 2019

CERTIFICATIONS

A+ Certified Professional

May 2002

Microsoft Certified Professional

Feb 2001

EPA Universal Technician March 2005

ORGANIZATIONS \ MEMBERSHIPS

Alpha Sigma Lamda

Golden Key International Honour Society

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