Manager Technical Support

LARRY D. MATTHEWS JR.

Los Angeles, CA *****• 713-***-**** • *******@*****.***

FIELD SERVICES & NETWORK ENGINEERING LEADER

Senior IT & Telecommunications professional with 20+ years of experience delivering enterprise network, VoIP, fiber, and wireless solutions. Proven leader in field services operations, complex troubleshooting, and multisite deployments across healthcare, energy, rail, and education environments. Known for handson technical depth, team mentorship, and improving service reliability in missioncritical settings.

CORE TECHNICAL EXPERTISE

Networking & Infrastructure: Cisco & Meraki routing/switching, LAN/WAN, MPLS, Wireless (controllerbased & pointtopoint)

Telecom & Voice: VoIP, SIP, Hosted PBX, Metaswitch, Calix, NEC Systems, Polycom

Field Services & Operations: Escalation management, site surveys, deployments, SLA support, technician leadership

Specialized Technologies: Axis NVR, Ubiquiti Radios, Starlink Satellite, IoT & PLC network support

Cabling & Fiber: Structured cabling, FTTH, fiber termination, testing & certification

Leadership: Team training, crossvendor coordination, project execution, documentation & standards

PROFESSIONAL EXPERIENCE

Lead Field Service Specialist

Watco 2021–Present

Lead and mentor a multistate field services team supporting enterprise IT and telecom infrastructure.

Oversee installations, configurations, and escalations for Meraki networks, Axis surveillance, and Ubiquiti wireless systems.

Spearheaded Starlink satellite deployments, expanding connectivity to remote and industrial sites.

Improved service response and uptime by refining ticket workflows, scheduling, and escalation procedures.

Conduct comprehensive site assessments (power, cabling, security, wireless coverage) to ensure scalable and reliable rollouts.

Deliver handson technical training, raising technician capability and reducing repeat service calls.

Network Engineer

Brazoria Telephone Company 2019–2021

Engineered and supported VoIP and IP network infrastructure using Metaswitch and Calix platforms.

Installed and configured Cisco Meraki routers and switches, improving reliability for business customers.

Designed and implemented Hosted PBX solutions, including SIP trunking and voicemail integrations.

Served as escalation support for FTTH, DSL, wireless broadband, and TDM services.

Network Engineer

CHI St. Luke’s Hospital 2015–2019

Supported network operations for a hospital and multiple clinics with 1,000+ Cisco wireless access points.

Acted as primary escalation engineer for network issues impacting clinical and critical care systems.

Led IPTV deployments, wireless expansions, and system integrations, reducing downtime across facilities.

Collaborated with vendors, physicians, and IT leadership to support new medical technologies and workflows.

Network Analyst (Contract)

Noble Energy 2012–2015

Configured and troubleshot Cisco IP Telephony and Call Manager in an enterprise environment.

Coordinated with carriers to resolve WAN outages (MPLS, Metro Ethernet, VSAT).

Installed and maintained Cisco routers (1800–ASR series) supporting corporate and remote sites.

Earlier Career (Selected Summary)

Network Operations Controller – Harris Caprock Communications

Monitored and supported satellite communications networks; provided realtime guidance to field technicians.

Network Technician II – Time Warner Telecom

Installed and troubleshot enterprise circuits (T1/T3/PRI), maintaining highavailability services.

PBX / OSP Technician – Allstar Systems

Installed NEC/Mitel PBX systems; performed copper and OSP cabling projects.

Communications Specialist – U.S. Marine Corps

Operated tactical communications networks and trained junior personnel.

CERTIFICATIONS

CCNA

CompTIA Network+ A+

Certified Fiber Optic Specialist (CFOS/T)

Certified Fiber Optic Technician (CFOT)

Metaswitch HPBX Deployment & Troubleshooting

Marine Corps Communications Electronics School

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