Customer Service Project Management

Amandeep Kaur Mangat

********************@*****.*** 306-***-****

Objective

Seeking a career utilizing the skills learnt during my course of study and experience.

Skills

Impeccable customer service skills, management experience with demonstrated leadership strengths and proven ability to manage multiple responsibilities in a fast- paced with critical deadlines environment. Well organized with attention to detail. Knowledge of in-scope out-of-scope policies and procedures

Languages

C, C++, Lumerical, Wireshark, Java, SQL, Database Management, HTTP, Python, AS-400, ECIFF, CRM, Lotus notes, LCMS.

Volunteer Experience

Vice-President Volunteer: Project Management Chapter, South Saskatchewan OCT2012-OCT2015

Coordinated and organized event, for Project Management members,

Heavily involved in the volunteer recruitment for the events through the proactive action of involvement of various disciplines of the chapter.

EDUCATION

Masters of Engineering in Communications and Signal Processing: University of Western Ontario, JAN 2016-DEC2016

Relevant Courses: Random Signals, Applied Probability Theory, Wireless Communications, Photonic Devices, Computer Arithmetic, Embedded systems, Engineering Communication, Risk Assessment and Management in Engineering Systems.

Post Graduate Diploma in Project Management: Humber Institute of Applied Science, MAY2011-DEC2011

Relevant Courses: Principles of Project Management, Project Scope and Quality Management, Project Cost and Procurement Management, Operations Management, Project Resources: Planning and Scheduling, Project Communication, Project Risk Management, Leadership: Human Relations and Ethics, Project Integration and Simulation and Studies a Project with Sun life Insurance

Bachelors of Engineering in Electronics and Communication: Punjab Technical University, AUG2005-DEC2009

Relevant Courses: Digital and Analog Electronics systems, Mathematics I and II, Very Large Scale Integrated Circuits, Microcontrollers and Microprocessors, Object Oriented Programming, Microwave structures, Wireless and Cellular networks.

EXPERIENCE

Mortgage Processing Officer, CIBC

Contract Position (Mississauga, ON)

Carefully checking all the details, comparing all the monetary numbers and then entering into the system.

Managing internal client data base.

Inbound Call Center Representative, SaskTel

Oct 2014-Dec2015 (Provincial Govt.)

Resolve issues and answer inquiries

Technical help with their internet issues.

Sales and Customer Service Manager, Staples

July 2012-Jan 2015 (Regina, SK)

Coached and trained associates, organized team meetings.

Assigned specific tasks and goals on an ongoing basis in accordance with the needs of the business, targets & metrics.

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