Human Resources Supervisor

Perihan Salah ElDin Youssef Sayed

Email: **************@*****.***

Address: Villa 91, ElYasmine 2, ElTagamoa ElAwel, New Cairo. Mobile Number: 010*-***-****

Objective:

Seeking a new and challenging career opportunity in Human Resources, where I can utilize my skills and gain further experience while making a significant contribution to the success of the organization I will join.

Education:

Bachelor of Science, Computer Science, City University, (GPA 3.7)

Graduation Date: December 2002

Specialization: Internet Engineering.

IGCSE, Muscat Private School, Muscat, Sultanate of Oman. Work Experience:

Human Resources Supervisor, (Responsible for new hires on boarding process end to end), Vodafone, September 2015 – to date:

Managing a team, responsible for the end to end on boarding process (including reporting, keeping track of a candidates and creating a solid pipeline database..etc).

In coordination with HR Business Partners keeping track of the existing offers per department to ensure and creating a database of all the offers that’s up to date.

Capitalize on Vodafone’s position as the idea employer in Egypt and ensure all candidates have a positive experience through managing the candidate’s experience survey and raising flags to relevant departments in case of any issues being raised by the candidates.

Managing the Welcome Day, which is a mini induction to new hires, where they are welcomed on board by the management team and given a brief about the company, its policies and benefits.

Created the On boarding Pack for new hires with all the needed information for their first few months (including easy access number and emergency numbers, transportation guide, list of benefits...etc).

Acting as an escalation point to any issues being raised during training and taking it further with concerned parties.

Virtually managing the on boarding process for Vodafone Shared Services hiring in Alexandria’s site.

Taking part in the internal promotion process for employees across Vodafone. Human Resources Supervisor, Vendor Management, Vodafone, May 2015 – September 2015:

Headcount Planning and Recruitment Forecasting in coordination with Workforce Management.

Setting the recruitment plan for Vodafone Shared Services accounts from Vodafone Shared Services German Account, Ireland, and Italy, VDA, Spain and special projects on a monthly basis.

Handling the end to end recruitment process for Vodafone Shared Services.

Vendor Management: managing the hiring plan with the vendors and conducting regular performance reviews to view the past performance and agree on the way forward on a monthly basis.

Taking part in the recruitment process of the Vodafone Discover Graduate program. Vendor Management Supervisor, Vodafone, March 2012 – May 2015:

Headcount Planning and Recruitment Forecasting in coordination with Workforce Management.

Handling mass interviews for UK account and managing interviews logistics during mass interviews.

Setting the recruitment plan for Vodafone Shared Services accounts from Vodafone Shared Services COPS on a monthly basis.

Handling the end to end recruitment process for Vodafone Shared Services COPS.

Vendor Management: managing the hiring plan with the vendors and conducting regular performance reviews to view the past performance and agree on the way forward on a monthly basis.

Managing the ramp-down of Qatar Account and reallocating the resources according to their skills and matching available opportunities.

International Accounts Supervisor: (UK off Shoring Account), Vodafone, September 2010– March 2012:

Leading a team of up to 20 agents and developing the team members through monthly coaching, the provision of on target feedback, monthly/quarterly reviews and recognition events.

Facilitate service evaluations to ensure the delivery of excellent standards of customer contact ensuring the achievement of KPIs and Customer Operations Targets

Ensure the delivery of the best customer experience in accordance with current Vodafone standards.

Identify and provide recommendations and solutions to departmental issues and initiate change throughout the contact center in line with our departmental goals. International Accounts Supervisor: (AU off Shoring Account), Vodafone, June 2008 – September 2010:

Leading a team of up to 20 agents and developing the team members through monthly coaching, the provision of on target feedback, monthly/quarterly reviews and recognition.

Facilitate service evaluations to ensure the delivery of excellent standards of customer contact ensuring the achievement of KPIs and Customer Operations Targets.

Ensure the delivery of the best customer experience in accordance with current Vodafone standards.

Identify and provide recommendations and solutions to departmental issues and Initiate change throughout the contact center in line with our departmental goals. Sales Manager, Amecotech Corporation, 2002 – 2007:

Supervised over 40 people with different backgrounds.

Took calls from team members after checking that the customer is qualified for our program, handled sales calls efficiently that lead to consistently over achieving monthly required target.

Dealt with day-to-day paper work and kept track of the team members’ performance in reaching their targets.

Created a motivating environment for better production results which had a huge impact on the overall team’s performance.

Skills and Trainings:

Currently enrolled in a Professional Post Graduate Diploma in Human Resource Management. Work related skills:

Persuasive sales techniques.

Leadership skills.

Management skills.

Linguistic Skills:

Perfect command of both English and Arabic, written and spoken. Trainings:

DISC Model Training.

Emotional Intelligence.

SIX Sigma Training (Completed training however certification is in Process).

Stakeholder Management Training.

Personal Data:

Date of Birth: August 8, 1982.

Place of Birth: Alabama, USA.

Nationality: American-Egyptian.

Religion: Muslim.

Marital Status: Single.

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