Ned Brandt

**** ***** ********

San Antonio, TX *8232

210-***-****

Professional Experience:

**/** – 05/17 Dizzion Inc

Virtualization Operations Engineer

Deploy and support Private Virtual DataCenters for our customers. Included responsibility of maintaining and support Active Directory and VPN tunnel creation and maintenance. Deployed VMware Private Virtual DataCenters down to Virtual Desktop environments. Supported Virtual Desktops from the End User all the way up to the physical Data Center where our Virtual Infrastructure was located. Part of an on-call rotation which sometimes required work after hours and on weekends

Supported the following:

VMware View 5.0 - 7.0.3, ESXi 5.5 - 6.0, pfsense firewalls, Vyatta firewalls, Citrix NetScaler Load Balancers, Windows Server 2008, 2012, 2016, Windows OS 7, 8.1, 10, Windows Server Desktop Experience 2008, 2012, 2016, Logic Monitor, IE 9, IE 11, Microsoft Edge, Mozilla Firefox, Google Chrome, Office 2013, Office 365, Active Directory Domain creation, trusts, group policy, IPSEC VPN tunnels, Deployed software with psexec and flexibility to write my own scripts to accomplish the needs of the customer.

02/07 – 10/15 Rackspace Hosting Inc.

San Antonio, TX

Windows Infrastructure Engineer

Support and maintain infrastructure servers which support utilized to support Rackspace customers (ie Terminal Servers, WSUS, Media Servers and KMS). Serve as backup engineer for Active Directory and Anti-Virus. On-call 24/7 for systems I was Primary Engineer.

IT Operations Admin

Escalation point for support for complex issues regarding SCOM, NimBUS, Anti-Virus, Active Directory (both customer and Racker facing) and Terminal Servers.

Support Specialist – Level 2 Systems Admin

Front line support for Rackspace customers as well as addressing monitoring alert tickets. Responsible for answering customer calls as well as working proactively with them to resolve issues and prevent future occurrence. Worked to address configuration problems with IIS 5, 6, and 7. SSL creation and installation (was also a member of SSL SME group), troubleshooting MSSQL and escalating as needed.

Supported the following:

IIS 5-7, MSSQL 2003-2008, Sophos Anti-Virus, Symantec Anti-Virus, Trendo Micro, SiteScope, MOM, SCOM, WSUS and Patch Management, NimBUS, Windows Server 2000, 2003, 2008, 2012, Active Directory Users, Trusts, and Group Policy, Global Data Replication, SSL Certificates,

10/03 – 02/07 West Telemarketing

San Antonio, TX

Call Center Technical Support for Earthlink ISP Customers. Promoted to Production Team Lead after 1 year on the phones. Coach and provide feedback to team members as well as take supervisor escalation calls. Promoted to Quality Assurance with responsibilities including grading agent calls and providing feedback and coaching to the agent. Promoted to Operations Team Supervisor to manage a larger team, provide feedback and coaching as well as reporting on my team’s effectiveness to the business. Lastly promoted to Technical Trainer to train new hire employees to be successful on the call floor and improve call resolution with supplemental training for current employees.

Supported the following:

IE 6-8, Win 95, 98, ME, 2000, XP, Vista, Outlook, Thunderbird

Key Technologies worked with:

VMware View 5.0 – 7.0.3, Vyatta and PFSense Firewalls, Windows Server 2000-2016, IIS 5 – 7, MSSQL 2003 and 2008, psexec scripting, Logic Monitor, SCOM, NimBUS, Active Directory, Group Policy, Sophos, Trend Micro, SiteScope, Duo Multi Factor Auth, Loadbalancer.org and Citrix NetScaler Load Balancers, Windows OS 95, 98, ME, 2000, XP, Vista, 7, 8.1, 10

Education:

B.A. Communication Studies, Texas Lutheran University, Seguin, TX 2000.

A.A. Liberal Arts, Northern Virginia Community College, Annandale, VA 1998.

Certifications Held:

MCITP:SA (Server 2008), Microsoft Certified Solutions Analyst, A+, Security+, ITIL v3

Prior work experience and references available upon request.

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