Customer Service Manager
Resume:
Karen Michele Grainger
Tallahassee
**********@*****.***
Objective: An interesting position with a growing company Summary:
Accomplishments:
Experience: DollarTree Tallahassee Florida
Front end manager 09/2014 to 02/2017
Issued instructions and assigned duties to workers.
Supervised and coordinated activities of workers engaged in customer service activities
Observed and evaluated workers' performance.
Resolved complaints and answered questions of customers regarding services and procedure
Communicated with other departments and management to resolve problems and expedite work.
Interpreted and communicated work procedures and company policies to staff.
Helped workers in resolving problems and completing task. McDonald's Tallahassee, Florida
crew 07/2015 to 10/2015
Made salads and got kitchen area set of for lunch. Handed out orders to customers and made sure it was correct order. Circle K Tallahassee Florida
Store Manager 11/2012 to 07/2014
Issued instructions and assigned duties to workers.
Observed and evaluated workers' performance.
Executed daily operations of cash handeling and making sure that the bank deposit to the bank.
Resolved complaints and answered questions of customers regarding services and procedures.
Hired and discharged workers.
Supervised up to 15 employees, scheduled work hours, resolved conflicts.
Interpreted and communicated work procedures and company policies to staff.
Helped workers in resolving problems and completing work. Karen Michele Grainger Page 2
Mystik Gas and Uhaul Brewster, New York
Cashier 8/2011 to 9/2012
Executed daily operations of making store look stocked and clean. Also used the computer for the Uhaul customers and the right truck.
Resolved complaints and answered questions of customers regarding services and procedures.
Communicated with other departments and management to resolve problems and expedite work.
Trained and instructed employees.
Exxon Mobil Patterson New York
Assistant Manager 03/1997 to 02/2011
Issued instructions and assigned duties to workers.
Executed daily operations of some store orders
Resolved complaints and answered questions of customers regarding services and procedures.
Helped workers in resolving problems and completing work. Education: James S. Rickards High Tallahassee Florida High school diploma 1984
Ashford University Online
None 2010
Community: Well-organized and efficient.
Work well in a high pressure environment.
Strong training skills.
Self-motivated and assertive.
Over 30 years experience in customer service
Honest, friendly, outstanding communication skills.
Exercise initiative, achievement and independent judgment.
Enjoy working with people.
Efficient and courteous.
Dependable - can work without supervision.
Dedicated and meticulous.
Committed to assisting others.
Cheerful personality.
References: Irene Mansfield 678-***-****
Vanessa Martinez 850-***-****
Rachel Smith 850-***-****
Karen Michele Grainger Page 3
John Kenney 845-***-****
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