Phlebotomy Technician

Yaritza Cardenales

Customer Service Representative

New Haven, CT 06513

************@*****.*** 203-***-****

A bilingual Certified Phlebotomy Technician. English/Spanish speaking individual seeking a position that is challenging, rewarding and offers room for professional growth, where my skills and experience will be utilized. Effective motivated and experienced in meeting expectations and deadlines. Computer skills include Word, Excel, Outlook, and Internet Explorer.

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Greater New Haven Water Pollution Control Authority - New Haven, CT - November 2011 to May 2015

• Checked to ensure that appropriate changes were made to resolve customers' problems.

• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Contacted customers in order to respond to inquiries and to notify them of claim investigation results and any planned adjustments.

Volunteer Registrar

Fair Haven Community Health Center - New Haven, CT - May 2011 to July 2011

• Registered visitors to public facility.

• Recorded name, nationality, home address, license plate number and time of entrance and departure.

• School Bus Driver

First Student - New Haven, CT - August 2008 to March 2010

• Picked up and dropped off students at regularly scheduled neighborhood locations, following strict time schedules.

• Complied with traffic regulations in order to operate vehicles in a safe and courteous manner.

• Followed safety rules as students were boarding and exiting buses and as they crossed streets near bus stops.

Call Center Representative

The Home Depot - East Haven, CT - March 2008 to June 2008

• Kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Recommended improvements in products, packaging, shipping, service, and billing methods and procedures in order to prevent future problems.

• Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

EDUCATION

Certified Phlebotomy Technician NHA Certified

Harbour View School of Phlebotomy West Haven, CT 2017

Certificate in Business Office Technology: Medical Administrative Assistant Gateway Community College - New Haven, CT

2012

Certificate of Achievement in Medical Transcription and Document Production and Medical Administrative Procedures

Gateway Community College - New Haven, CT

2012

Certificate of Completion in Phlebotomy

Care Training Center - New Haven, CT

2005

Diploma in General Studies

Wilbur Cross High School - New Haven, CT

1999

SKILLS

Effective Communication Skills, Languages English/Spanish both verbal and written very proficient, Computer Skills: Microsoft Word, Excel, and Office, Strong Customer Service Skills

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