Systems Admin, BMC Remedy, Database Admin/Developer
Resume:
Del Wester
*********@*****.***
BMC Remedy Administrator / Developer
Over 10 years of experience as a BMC Remedy Administrator / Developer with strong skills in AR System and IT Service Management Suite (ITSM) 7.x and up. This includes design, develop, test, install, upgrade, implement, document, train and support of Remedy ARS and ITSM applications.
Experience with all Remedy modules and custom workflow using Remedy Dev Studio using ITIL best practices.
Experience designing, developing, and configuring Remedy workflows using Filters, Active Links, Escalations, Web Services, Menus, and Groups according to business requirements.
Experience developing customized workflow for web applications while maintaining best practices of software design, including, iterative development, data driven workflow, normalized data and generic application design.
Adept at identifying issues and delivering solutions based on business requirements and specifications.
Demonstrated capability managing / leading projects and delivering presentations using industry tools.
Good communication skills; able to effectively interact with project stakeholders.
Professional Experience (last few positions)
Cognizant (CTS) / Pyramid CI Remedy Administrator / Developer
Dallas, TX 2014 – 2017
Further developed existing custom web interface for Remedy using Filters, Active Links, Escalations, Web Services, Menus, and Groups.
Modified existing out-of-the-box Remedy forms and developed new custom forms for various Remedy modules using Remedy Dev Studio.
Created client-specific custom search algorithms for various Remedy search interfaces, including Knowledge Management and Incident modules.
Developed Remedy application according to product architecture to comply with environment variables and evolution of the application.
Developed web views and forms with specific functionality per client's request.
Xerox / CSC Remedy Administrator / Developer
Dallas, TX 2005 - 2013
Installed, configured and administered BMC Remedy ARS / ITSM version 7.6.04 sp5 on UNIX and Windows NT platforms.
Defined and administered work processes and business rules to meet client requirements.
Primary Knowledge Management Admin.
Modified out-of-the-box/custom forms, resolved customer-facing issues.
Education and Credentials
Bachelor of Science in Computer Information Systems with Databases
Graduated Magna cum Laude, DeVry University
Professional Training and Certifications
MCSE Microsoft Certified Systems Engineer
MCP Certified on Microsoft SQL Server
MCP+I Microsoft Certified Professional + Internet
ITIL Foundation Certification
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