Manager Responsible
Resume:
TRACY S. INGRAM
Cedar Hill, Texas *5104
**************@*****.***
Objective: To join an organization looking for someone who has over 12 years as a proven mortgage professional with a focus on performance proven loan processing, collections and management.
Employment History:
ARGOS September 2014 – August 2016 Current, Waxahacie, Texas
Account Manager
Responsible for the managing the relationship between the company and our clients.
Responsible for discussing and setting up payment arrangements on any past due invoices over 21 days.
Responsible for discussing the quality of service and products delivered to clients.
Responsible for making sure the clients are happy with the service we provide.
PERFORMANCE FOOD GROUP September 2014 – May 2016, McKinney, Texas 75071
Driver/Dispatch
Responsible for the delivery of Qualify Food to Major Food Corporations.
Responsible for keeping track of Food Delivery Receipts and Returns.
Responsible for keeping track of Tractor Inspections.
GENPACT/DITECH, October 2012 -May 2014, Richardson, Texas 75013
Senior Loan Processor
Responsible for preparing loan files for submission to underwriting by completing processing sheet and prioritizing the documents in the file.
Responsible for ordering Title Bundles, Tax Certifications and Appraisals.
Responsible for verifying all information is current and correct.
Responsible for communicating with customer during the process.
Responsible for submission of file to underwriting for approval and setting up the closing.
Responsible for Tracking File for origination to funding.
SAXON, February 2009 -July 2012, Irving, Texas 75063
Senior Loan Processor
Gather and verify accuracy of information requested by underwriters.
Responsible for clearing all underwriter conditions.
Work with Title Company to clear liens or judgements.
Responsible for documentation and Processing of the paperwork.
CITI GROUP, May 1997 -October 2008, Irving Texas, 75039
Unit Manager/Team Lead (Citi Auto)
Responsible for the daily production and performance of the collection team to ensure that performance and quality goals are met.
Responsible for creating a positive work environment to achieve productivity and performance standards for 20 collectors.
Responsible for tracking attendance and productivity of my collection team.
Responsible for reviewing queue and workflow to ensure production and performance goal were met
Responsible for communicating with Senior Management on Monthly Strategies used to achieve monthly performance goals.
Responsible for collection of loans 30 to 90 days delinquent.
Responsible for repossession of auto loan 90 days outstanding
Responsible for setting up forbearance plans, settlements and processing payments.
Responsible for having Titles sent to borrower after loans has been paid in full.
Education: Jarvis Christian College, August 1987-May 1991 Hawkins, Texas US 80
B.A Business Administration: Major Business Management.
May, 1991.
D.W. Carter High School, Dallas, Texas, 75232. 1984 - 1987.
Skills: Familiar with the following software: Fi-Serve, L.P.S/M.S.P, Sharepoint, Quantum and TMO, Excel, Word, PowerPoint, and Outlook, also proficient 10-key, and can type at 30 wpm.
References: REFERENCES ARE AVAILABLE UPON REQUEST.
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